Deliver‚ monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how
Premium Customer Customer service Meaning of life
regular (1 liter)‚ disposable (1.5 liter)‚ jumbo (2.5liter). • features : black colour with containing Aspartame (Nutrasweet)‚ sucralose (Splenda)‚ Acesulfame potassium (Sunnett) Augmented Product: • Good customer support (ie. Accessible and fast ) • After care‚ easy to find contact details. 2.Brand equity for Pepsi: Pepsi as a brand has done reasonably well in the parameter Brand Knowledge by securing third position and in Brand Leveragability
Premium Coca-Cola Brand management Logo
APPENDICES Appendix1: History Of Coca-Cola The world’s most recognized trademark in the World! It is recognized by 94% of the world’s population. The world has changed in many ways since pharmacist‚ John Styth Pemberton first introduced the refreshing taste of Coca-Cola in Atlanta‚ Georgia. However‚ the pure and simple magic of one thing remains the same - Coca-Cola. The name and the product mean so many things to hundreds of millions of consumers around the globe. Coca-Cola products are served more than
Premium Coca-Cola
In 2006‚ Coca-Cola made headlines in the United Kingdom for being “banned from students’ union over unethical practices.” The students at Sussex University have decided that they can make a difference in exposing Coca-Cola for their unethical practices‚ unhealthy product‚ and the depletion of much needed ground water in rural Indian towns. They are not alone in believing that Coca-Cola contributes to the obesity of children; universities in the United States have also banned Coca-Cola‚ and a “quarter
Premium Human rights Coca-Cola
CSR Case Studies: Coca-Cola 1. Why did Coca-Cola Vietnam chose to work on water projects? Coca Cola is a beverage company‚ a major consumer of water resources‚ it uses 2.43 liters of water to produce just 1 liter of beverage which makes it prone to criticism and consumer boycotts so to protects its brand image and defend its vision statement‚ which said be a responsible citizen‚ and run its business smoothly it decided to start water program to maintain its operations in Vietnam and build a CSR
Premium Water Coca-Cola
Introduction Coca Cola‚ the largest and most recognizable beverage company in the world continues to refresh consumers with over 500 brands every day. The beverage is often referred to as coke‚ which was registered and trademarked in1944. No matter what country or language Coca Cola is produced in‚ a consumer will recognize the beverage as being a coke. It is through the world’s largest beverage distribution system that consumers in over 200 countries worldwide are able to benefit from the many
Free Mao Zedong People's Republic of China Deng Xiaoping
During the Super Bowl of 2014‚ Coca-Cola took a shot in the dark and first aired a commercial coined ‘It’s Beautiful‚’ an advertisement which was geared to celebrate America’s great diversity and uniqueness. ‘It’s Beautiful’ has been shown on television on many different American holidays‚ such as the Fourth of July and Memorial Day. Additionally‚ it has been seen on major moments in national and international sports and entertainment events‚ like the football playoffs‚ New Year’s Eve‚ and several
Premium Super Bowl United States American football
The code of ethics of Coca-cola is systematic but it doesn’t apply to all countries fairly. They set up their own plants in developing country like India and brazil and they alleged the benefits of the production bring by Coca-Cola but ignore the issue behind which is the water wastage problem. Coca-Cola bottling operations have drastically reduced availability of water for irrigation purposes in countries like India and brazil. Even in the code of ethics of Coca-Cola has pointed out that helping
Premium Developing country Water United Nations
change‚ is led from the top of the organisation and embraced by all employees. Coca-Cola Amatil was formed following a major re-organisation in 1989 of Amatil Limited‚ one of Australia’s oldest corporations. In 1989/1990 Coca-Cola Amatil sold it’s interests in poultry‚ tobacco‚ communications and packaging‚ leading to a concentration on its core businesses of beverages and snack foods. The involvement of Coca-Cola Amatil in the beverages industry dates back to 1964 with the company’s acquisition
Premium Management Corporation Bottle
Introduction The Coca-Cola Company is a leading manufacturer‚ distributor and marketer of soft drink concentrates and syrups‚ juice and juice-drink products. The company is a profitable company that trades on the New York Stock Exchange. The original product was formulated in 1886 by john Pemberton‚ a pharmacist in Atlanta Georgia‚ who sold it at a local drug store soda fountain as a "treatment for the mental and physical disorders. A few years later‚ Asa Candler acquired the formula‚ established
Premium Coca-Cola