CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology‚ Department of Management‚ Ronneby‚ Sweden‚ in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). BY: DR. ENIOLA SAMUEL SUPERVISOR: TOM MICHEL © December 2006 ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades. In the past
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Internal Alignment is the set of strategies‚ policies and systems laid by an organization. They are also the relationship between jobs‚ skills and competencies in the organization. On the hand‚ external competitiveness refers to how an organization pays for jobs in relation to its competitors. For example‚ Adidas pays its employees in relation to Nike’s pay to its employees. The organization sets its pay limits with respect to the lower limit pay rate and upper limit pay rate (Hill &Irwin‚ 11).
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Meteor and the Irish telecommunications industry case analysis Omar Al-Kaisy When the telecommunications industry first started in Ireland in 1986 there was only one provider. Now we can see just how much the market has flourished with four providers and six mobile network virtual operators. The Meteor case study shows us how much the telecommunications industry developed in Ireland and how much of an impact Meteor had on it. Taking the studies of Porter‚ Hambrick and Fredrickson I will analyse
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CHAPTER ONE 1.1 INTRODUCTION Mobile telecommunication industries in this country with time have increasingly played major roles in not only the lives of the people within the community in which they are situated but also in the total economic well being of the country as a whole through their social responsibility activities. The Mobile telecommunication industry in this country has increased tremendously within the past couple of years‚ and have increasingly played major roles in not
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A Study on the External and Internal Environment of AlCon Farm Alvarez‚ Alexis Louis A. Lumen‚ Lorenz Daniel P. Pandan‚ Carth Glouie A. March 19‚ 2014 A paper submitted in partial fulfilment of the requirements in ABE102 – Introduction to Agribusiness Economics‚ under the advisory of Instructor Exegesis Jedidiah N. Ebarle‚ 2nd Semester‚ AY 2013- 2014 TABLE OF CONTENTS Title Page 1 Table of Contents 2 I. Introduction 3 II. Objectives
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PepsiCo: Internal and External Factors Internal and external factors such as technology‚ globalization‚ innovation‚ diversity and ethics can immensely affect and impact the four functions of management. Various functions such as organizing‚ leading‚ planning and controlling can be emerged and influenced by several different internal and external factors. This helps organizations reassure that they are prepared‚ planning and meeting the business needs. Also‚ organizations that continuously understand
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1.Age 13-16 17-20 21-25 26-30 31+ 2. Gender Male Female 3. How often do you by soft drinks in a week? 1 2 3 4 5 6 7 8+ 4. What’s the most common soft drink do you buy? ____________________________________________________________________________________________ 5. What size bottle do you usually buy? __________________________________________________ 6. Do you prefer to buy a bottle or a can?
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External/Internal Factors External and internal factors come in many forms that can impact a business in different ways. Assessing external and internal factors that an organization may face can be vital to the planning function of management. As with any organization‚ there are always four functions of management. These functions are planning‚ organizing‚ leading‚ and controlling (Bateman & Snell‚ 2009‚ p. 19). Within the organization‚ Best Buy‚ which is known to be an electronics store
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establish a recognizable reputation as a respected brand in the world for their management‚ globalization‚ technology‚ innovations‚ diversity‚ and ethics. Throughout the four functions of management‚ Starbucks must always consider the internal and external factors when deciding to open coffeehouses abroad. Starbucks is an organization that has succeeded in globalization with “over 4500 coffeehouses in 47 countries†(About‚ 2008‚ International section). Starbucks is holding up to their
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Pakistan and India Telecommunication industry: a critical analysis INDIA SIDE Telecom statistics November’05 December’ 05 January’06 Total subscribers 119.9mn 123.85mn 129.82mn Tele-density 11.00 11.43 12.00 Fixed line 48.47mn 48.93mn 49.21mn Additions during the month 0.28mn 0.46mn 0.28mn Mobile 71.46mn 75.92mn 80.61mn Total additions during the month 3.51mn 4.46mn 4.69mn GSM additions 2.32mn 3.19mn 3.52mn CDMA additions 1.18mn 1.17mn 1.17mn India’s tele-density in January 2006 neared
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