Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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External analysis How can a smartphone company use external analysis to gain competitive advantage? 1. Apply 5 forces model for the smartphone industry According to Hill and Jones‚ the five forces model serves the purpose to identify opportunities and threats in the external business environment‚ by analysing “competitive forces” (Hill & Jones‚ 2012‚ p. 42). Once created by Michel E. Porter this particular framework functioned as a useful tool for managers to approach the external analysis
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External assessment Political‚ governmental and legal forces: * Political forces As the current situation in Egypt is not stable and there is a lot of political issues that affect directly the business in Egypt‚ also the revolution and the security instability‚ and the decline in the Egyptian pound price which affect negatively the prices in Egypt all of this is a threat for the center as the customer numbers decline and the prices become higher‚ and it becomes difficult to forecast the
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AUDIT MANAGEMENT | | | |(Topic: Internal Control & Related Aspects) | | | |
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UNDERSTANDING INTERNAL CONTROLS A Reference Guide for Managing University Business Practices Understanding Internal Controls Table of Contents INTRODUCTION .................................................................................................................................................................1 OBJECTIVES ......................................................................................................................................................................1
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THE INTERNAL ASSESSMENT OUTLINE | The Nature of an Internal Audit | | Integrating Strategy and Culture | | Management | | Marketing | | Finance/Accounting | | Production/Operations | | Research and Development | | Management Information Systems | | The Internal Factor Evaluation (IFE) Matrix | OBJECTIVES After studying this paper‚ you should be able to do the following: 1. | Describe how to perform an internal strategic-management audit. | 2. | Discuss
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Institute of Accountants has approved this Guideline for publication. These guidelines have been adapted by the Internal Audit Committee of the Malaysian Institute of Accountants from the publication "Guidance for Internal Auditors" issued in June 1990 under the aegis of the Consultative Committee of Accountancy Bodies (CCAB) in the United Kingdom. These guidelines provide advice to internal auditors on the main issues and procedures which they need to consider as part of their work in both the commercial
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Question 1 The external environment of a firm plays a very important role in the operations of the organization. Why is it important for organization in the Pacific to learn and know about what is happening in their external environment? Use examples to explain a least 5 elements in the external environment. The business dictionary defines external environment as conditions‚ entities‚ events‚ and factors surrounding an organization that influence its activities and choices‚ and determine
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Describe sources of internal and external finance for a selected business For a business to run successfully on a daily basis it needs finances. Success comes when a business expands‚ reinvests and uses human recourses to run. Bentalls need money to run their business effectively and successfully. It needs finance for its daily running of the business for example‚ paying staff wages‚ paying bills for electricity and rent‚ paying taxes on time and ordering stock regularly. For a long term goal‚ Bentalls
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Preparation Resources Module 1: Introduction to internal auditing Overview The first module in this course sets the stage for your study of internal auditing (also known as “management auditing”). You consider the definition‚ development‚ and scope of internal auditing. You also consider the business environment and identify and analyze its accompanying risks. The various types of internal audits and the relationship between internal auditing and performance measurement are explained. Finally
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