Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
Premium Customer Customer service Sales
AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
Premium United Arab Emirates Middle East Kuwait
A MINOR PROJECT ON ACCOUNTING AND ACCOUNTING INFORMATION FOR‚ INTERNAL AND EXTERNAL USERS PRESENTED BY Mr. EMMANUEL FONGEH IN PARTIAL FULFILLMENT OF AN EXECUTIVE MASTERS DEGREE IN BUSINESS ADMINISTRATION. CHAPTER 1 1.1 INTRODUCTION. At a glance‚ accounting can appear extremely complicated and confusing. The untrained eye may struggle to grasp the entire nature of
Premium Cash flow Income statement Financial statements
PC and shopper gadgets commercial enterprises. This report is to explore the internal and external environment in relation to the Apple. In addiction this report will offer logical recommendations on managing the external environment relevant to the Apple. The Scope of this report is the internal and external environment in relation to the Apple. Furthermore‚ the background information will be the internal and external environment have varied
Premium Apple Inc. Steve Jobs App Store
Employer-Employee Relations � PAGE �4� Employer-Employee Relations in Northrop Grumman Aisha Holmes‚ Tisha Merchant‚ Michael Rhodes‚ Kimberly Steele‚ Kim Walton‚ and Joy Williams MGT 434 Dr. Larry Lovejoy March 23‚ 2008 � Employer-Employee Relations in Northrop Grumman Employer and employee relations have many different ways in which organizations understand laws and guidelines set forth by governing bodies in the respective area and within the entire nation (Bennett-Alexander‚ & Hartman
Premium Employment Management Law
CONTENTS PAGE Page Section 1 - Introduction 3 Section 2 - Evaluate main factors affecting consumer demands & types of hospitality products 2.1 Seasonality 4 - 5 2.2 Price 6 - 7 2.3 Location 8 - 9 2.4 Contemporary issue 10 - 11 Section 3 - Conclusion 12 Section 4 - References 13 - 14 Appendix 1 & 2 15 SECTION 1 - INTRODUCTION
Premium Hotel Hospitality industry Lodging
Research Paper 2014 – Factors Affecting Career Choice: Why SABM-Marketing Students Chose Marketing as a Course Camille Patrix D. Alimorong‚ Joy Lorraine M. Lagasca‚ Yoo yee N. Tansiking‚ Chester Paul G. Lazo‚ Mark Dennis E. Manansala and Mrs. Maria Sheila Madayag – Quirimit‚ MBA MARKETING RESEARCH We envision Saint Louis University as an excellent missionary‚ and transformative educational institution zealous in the formation of human resources who are imbued with the Christian
Premium Employment Marketing Market research
POLITICAL FACTORS AFFECTING BUSINESS Monitoring‚ understanding‚ and adapting to the political environment is absolutely essential for any business‚ because it significantly affects every apect of their working. Some political factors includeisPOLITICAL FACTORS AFFECTING BUSINESS Monitoring‚ understanding‚ and adapting to the political environment is absolutely essential for any business‚ because it significantly affects every aspect of their working. Some political factors include • Stability
Free Government Autocracy Policy
RELATIONSHIP BETWEEN INTERNAL AND EXTERNAL AUDIT Professor PhD Atanasiu Pop‚ „Babeş-Bolyai” University of Cluj-Napoca‚ e-mail: apop@econ.ubblcuj.ro PhD Student Cristina Boţa-Avram‚ „Babeş-Bolyai” University of Cluj-Napoca‚ e-mail: botaavram@gmail.com PhD Student Florin Boţa-Avram‚ „Babeş Bolyai” University of Cluj-Napoca‚ e-mail: botaavramflorin@yahoo.com ABSTRACT: Analyzing the evolution process of internal audit‚ from its beginnings and so far‚ we can easily notice that internal audit function was
Premium Auditing Internal audit Audit
Microenvironment refers to the forces that are close to the company and affect its ability to serve its customers. It includes the company itself‚ its suppliers‚ marketing intermediaries‚ customer markets‚ competitors‚ and publics. Company Refers to the internal environment of the company. Includes all departments‚ such as management‚ finance‚ research and development‚ purchasing‚ operations and accounting. Each of these departments has an impact on marketing decisions. For example‚ research and development
Premium Marketing