IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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An Internal Analysis of BMW’s strength BMW was formed in 1916 as an aircraft engine manufacturing company. Today’s BMW has become a leading automobile manufacturing company. It focuses on manufacturing luxury vehicle. So‚ what internal factors give BMW an advantage in meeting the needs of its target market? BMW is customer friendly. In its website‚ it allows customers to build the car of their dream. BMW also send text message to its customer reminding them to buy winter tires and directing
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The internal analysis of the world’s largest furniture retailer requires us to look at Ikea’s Reputational resources‚ Relationship resources‚ Cultural Resources and Human Resources. Though these resources don’t have an absolute economic value like tangible resources that the company has‚ they are critical for the long-term success or failure of the firm. The main Intangible Resources of the company are: * Reputational Resources- Ikea is the market leader in its industry. Ikea products are
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In the every changing and expanding food industry it is imperative organizations conduct strategic marketing to remain on top of their industry and make better plans for their future. Strategic marketing drives organizations to their peak of success and draws customer loyalty. The Porter Five Analysis and PEST analysis are two of the tools utilized by strategist to enhance organizational success. The Porter Five model examines the internal workings of the organization as well as the industry
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SWOT -Opportunities One of the opportunities presented to Starbucks is the growth in coffee market. In the United States‚ specialty coffee sector accounts for approximately 15% of the total retail coffee market which is equivalent to $21billion. In 2005‚ the retail coffee market was valued to be around $23billion and specialty coffee accounted for nearly 45% of the market and was still expected to grow. Starbuck has a 40% market share in the specialty coffee sector which provides an indication
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Internal Company Analysis Nintendo’s Strategy in 2009: The Ongoing Battle with Microsoft and Sony Fatima Badia Alkhouri 201003615 Zayed University BUS-400-003 Strategic Management Dr. Hanko K. Zeitzmann May 5‚ 2014 Nintendo‚ which is one of the video game industry competitors‚ have been the worldwide leader in creating the entertainment games. Nintendo’s video games have been sold everywhere in the world and they became in the list of the worlds best selling. The latest gaming console system
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Marketing Plan Assignment 2: Goals & Objectives‚ Customer Analysis‚ and Target Market & Positioning Nan Zhang‚ Thai Tran‚ Hollyann Joyner I. Marketing Goals and Objectives A. Have largest market share in US coffee Industry Objective 1: opening 3000+ net new stores in America by 2017 Starbucks will open more than 3000 stores in 48 states in US depends on population density. High population area like New York and Washington should open more than other states. And US is the largest market for
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Regional Economic Models‚ Inc. Economic Impact of Shopping Center Developments Final Report Prepared for International Council of Shopping Centers By REMI Consulting‚ Inc. Using REMI Policy Insight Three-Region EDFS-23 Model January 9‚ 2006 306 Lincoln Ave.‚ Amherst‚ MA 01002 Telephone: (413) 549-1169 Fax: (413) 549-1038 e-mail: info@remi.com © Copyright Regional Economic Models‚ Inc. 1999-2004. All rights reserved. TABLE OF CONTENTS TABLE OF CONTENTS .......................
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Southwest Airlines Internal Analysis Introduction This internal business analysis is on Southwest Airlines‚ which was founded in 1967 by Rollin King and Herb Kelleher. The main focus for Southwest Airlines was to provide low cost flights for their customers‚ and also have exceptional customer satisfaction. Southwest is a leading airline company that continues to do well in an industry that has been historically challenging. For instance‚ in the span of two years (2005-2007) five major airlines
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- Telstra/FOXTEL Telstra The following report for Telstra Corporation Limited will suggest how the business can be helped through and be informed about the external influences that may effect the business at the present time or the future in relation to the continuance in the television market . The most relevant external influences would consist of the competitive situation‚ technological and markets. Tips will be provided to help the business help succeed in the current market and economy
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