Amarsingh’s behavior violated corporate policy about the treatment of customers‚ being terminated appears to be a drastic decision. Customers traveling today are more frustrated by delays and perceived service lapses. As the vice president of JetBlue‚ I would look at the situation and come up with a solution to better protect my employees as well as send a clear message that we are committed to customer service. The employees are trained on how to respond to irate customers‚ but all scenarios
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1. Makadok (2001) emphasizes the distinction between capabilities and resources by defining capabilities as “a special type of resource‚ specifically an organizationally embedded non-transferable firm-specific resource whose purpose is to improve the productivity of the other resources possessed by the firm” [4](p389). “[R]esources are stocks of available factors that are owned or controlled by the organization‚ and capabilities are an organization’s capacity to deploy resources”:[3] p. 35. Essentially
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Information Systems Research Vol. 21‚ No. 2‚ June 2010‚ pp. 249–270 issn 1047-7047 eissn 1526-5536 10 2102 0249 informs ® doi 10.1287/isre.1080.0220 © 2010 INFORMS Technological Frames‚ Organizational Capabilities‚ and IT Use: An Empirical Investigation of Electronic Procurement J. Mack Robinson College of Business‚ Georgia State University‚ Atlanta‚ Georgia 30303‚ amishra@gsu.edu Robert H. Smith School of Business‚ University of Maryland‚ College Park‚ Maryland 20742‚ ragarwal@rhsmith
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Executive Summary JetBlue Airways‚ the latest entrant in the airlines industry has gone through the initial stages (entrepreneurial and collectivity) of the organizational life cycle rapidly under the successful leadership of David Neelman. JetBlue Airways is currently in the formalization stage of the life cycle where in it needs to create procedures and control systems to effectively manage its growth. Also as it proceeds to grow further to reach the elaboration stage‚ JetBlue needs to continue
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Chapter 10: Internal Selection Preliminary Issues The Logic of Prediction -indicators of internal applicants’ degree of success in past situations (previous job/current job in an org.) should be predictive of their likely success in new situations (internal vacancy via org’s transfer or promotion system) -Most valid selection measures: Biographical Data‚ Cognitive Ability Tests‚ Work Samples -Although logic of prediction & likely effectiveness of selection methods are similar for both
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and Weaknesses? Resources‚ Capabilities‚ and Core Competencies Strategic Business Planning for Commercial Producers Strengths and Weaknesses • Goal: objective assessment of your strengths and weaknesses – relative to competitors – important to customers Note: This is difficult to do well. Strategic Business Planning for Commercial Producers Challenge of Internal Analysis • Identifying‚ developing‚ protecting‚ and deploying resources‚ capabilities‚ and core competencies Strategic
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Problems Identified By The Narasimham Committee 1. Directed Investment Programme : The committee objected to the system of maintaining high liquid assets by commercial banks in the form of cash‚ gold and unencumbered government securities. It is also known as the statutory liquidity Ratio (SLR). In those days‚ in India‚ the SLR was as high as 38.5 percent. According to the M. Narasimham’s Committee it was one of the reasons for the poor profitability of banks. Similarly‚ the Cash Reserve Ratio-
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Core IT Capabilities Information technology (IT) is the application of computers and telecommunications equipment to store‚ retrieve‚ transmit and manipulate data. The term is commonly used as a synonym for computers and computer networks‚ but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology‚ such as computer hardware‚ software‚ electronics‚ semiconductors‚ internet‚ telecom equipment
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Derypaska ID#: 2694941 Course #: MU1 Course Name: Internal Auditing & Controls Assignment #: 1 # of Pages (including this one): 11 Question 2 (27 marks) THE INTERNAL AUDIT DEPARTMENT Purpose To conduct independent‚ objective assurance and consulting activities created to add value and improve the operation of Newlands Networks Corporation via systematic‚ disciplined approach to assess and improve the capability of risk management‚ control‚ and governance practices.
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1. JetBlue’s Mission David Neeleman found JetBlue in 1999 with the mission “to bring humanity back to air travel". This goal is achieved by creating a company that offers comfortable‚ friendly travel at low fares and by this to differentiate themselves from the mass. JetBlue has always identified itself as a customer service company first‚ focused on providing customers a unique experience on every flight and with every interaction with JetBlue. (Annual report‚ 2005) 2. Brief STEP (social‚
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