CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology‚ Department of Management‚ Ronneby‚ Sweden‚ in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). BY: DR. ENIOLA SAMUEL SUPERVISOR: TOM MICHEL © December 2006 ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades. In the past
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Essay Management Control Systems MIBank 1. INTRODUCTION This report has been created for the purposes of discussion of the current management control systems in place in the public sector team to analyse strengths and recommend changes to improve any lack of controls identified. Performance Management Controls: Within organisations‚ performance measurement is dominated by management control systems that are focused on control rather than improvement.. Having a better understanding of
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the OECD‚ OECD Internal Audit and the OECD Public Governance and Territorial Development Directorate‚ in partnership with the Institut Français de l’Audit et du Contrôle Internes (IFACI)‚ the French Chapter of The Institute of Internal Auditors (The IIA) organised a Seminar on: Internal Control and Internal Audit: Ensuring Public Sector Integrity and Accountability‚ which was held on 13 April 2011 at the OECD Conference Centre in Paris. Fostering integrity and combating fraud and corruption
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Committee of Sponsoring Organizations (COSO) Internal Control Framework’s Components of Internal Control Requirements 1. There was a lack of proper authorization in the budget process. The superintendent Spigot committed several projects that were not on the budget. For example‚ rent expenses were not budgeted in that fiscal year‚ which caused the budget to overrun and increase expenditures for custodial services. Also‚ the unbudgeted projects ran by the superintendent were not approved by the
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investigate and make suitable recommendation for improvement to the company’s internal control and accounting systems and assign such improvements to a cost benefit analysis. Fraud: No precise legal definition of fraud exists‚ though many of the offences referred to as fraud are covered by the theft Acts 1968 and 1978 (Kaplan chapter 5) Causes of fraud‚ common type of fraud: Falsification or alteration of accounting records or other documents. Misappropriation
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Evaluation of Passengers’ Satisfaction in Nigeria Airlines Industry By Ayantoyinbo‚ Benedict Boye Department of Transport Management‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ Nigeria benedictboye@yahoo.com and Ajiboye‚ Araoye Olarinkoye Department of Transport Management‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ Nigeria rinkoyemii@yahoo.com Abstract This paper work focuses on customer satisfaction as a major outcome of marketing
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observed to be obsessing over regular tasks and duties during the audit. Almost every duty that involved handling cash was overseen by Hill. There are very little controls on cash‚ as Ben carries the cash between concessions‚ collects cash from all sales‚ and is solely responsible for depositing cash from promotional sales. The only control over the cash right now is double counting once the money has arrived and is all gathered up at the end of each night. He also has an overall opinion of being
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the deposals of capital assets with reference to Air Canada. Define cash and accounts receivables and explain the recognition and valuation of receivables. Identify and compare depreciation methods. Table of Content Introduction Task 1: Internal Control and Cash Task 2: Receivables Task 3: Noncurrent Assets Task 4: Recommendations Conclusion References Introduction Air Canada is counter as Canada’s flag carrier. It is Canada’s largest international‚ domestic and US transborder airline
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Journal of Knowledge Management Emerald Article: A critical review of knowledge management as a management tool Maria Mårtensson Article information: To cite this document: Maria Mårtensson‚ (2000)‚"A critical review of knowledge management as a management tool"‚ Journal of Knowledge Management‚ Vol. 4 Iss: 3 pp. 204 - 216 Permanent link to this document: http://dx.doi.org/10.1108/13673270010350002 Downloaded on: 23-04-2012 References: This document contains references to 78 other documents
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Consolidated Banking Sector of Nigeria: Rhetorics or Realities J. David Agaba and M.S. Tenuche Department of Political Science Kogi State University‚ Anyigba Abstract: This paper interrogates the implications of the global economic meltdown on the Nigeria Economy within the framework of a consolidated Banking sector. It investigates the ability of the Nigerian financial sector to withstand the challenges of the global economic meltdown in the face of the current crisis facing the banking sector. W e
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