monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Risk assessment and risk management Introduction There are many hazards associated in an industrial workplace. With new technologies‚ new machinery and constant updates with regulations it is more important now than ever before to produce efficient risk assessments. Good risk assessments reduce hazards and fatalities in dangerous areas in the workplace. A good risk assessment will make workers feel safer and therefore happier and promotes a good business structure within the company. A good risk
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INTERNAL CHECK i. INTERNAL CONTROL MEANING AND DEFINITION THE COUNCIL OF THE INSTITUTE OF CHARTERED ACCOUNTANTS OF ENGLAND AND WALES “ the whole system of control financial and otherwise‚ established by the management in order to carry on the business of the company in an orderly manner‚ safeguard its assets and secure as far as possible the accuracy and reliability of its records.” It is the whole system of controls established by the management for the proper conduct of the various activities
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The Apollo 13 exploration objective was to land in the Fra Mauro Area of the moon‚ but a sudden oxygen tank explosion prevented the spacecraft from landing‚ and facilitated changes to be made to the space program. To make interstellar travel believable NASA was created. The Apollo program was the idea that man could travel‚ walk upon‚ and see the moon. Apollo 13‚ the third human lunar landing and exploration mission‚ had been tentatively scheduled in July 1969 for launch
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1. What are some of the ways groups of people are identified? There are four ways a group of people can be identified are race‚ ethnicity‚ religion and gender. Within these four groups there are five characteristics that they all share that make them fall into a minority group. Those five characteristics are unequal treatment‚ distinguishing physical or cultural traits‚ involuntary membership‚ awareness of subordination‚ and in-group marriage. The racial group is a group of individuals that
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Merchant of Venice” and Michele Roberts’ “Your Shoes” both explore similar themes of contrast‚ particularly within characters to create interest for the reader or audience. Shakespeare’s play was written in the late 1500s‚ a time of strict gender and age roles where society was largely focussed on social class that was impacted highly on by religion. This in turn led to constant discrimination to those who were not in the highest social class. Despite “Your Shoes” being a much more modern piece‚ it still
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strategic risk management plan for Menzies hotel .The objective of the strategic risk management plan is to manage the Hotel risk swiftly and effectively to an interruption to normal business operations‚ protecting the associates and assets of the hotel‚ and ensuring the continuity of critical business functions. Enterprise risk management framework is used as a strategy to develop the plan for Hotel to deal with risk and opportunities by enterprise risk management process. Enterprise risk management
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are two aspects of validity‚ internal validity and external validity. Internal validity refers to an approximate truth about inferences regarding causal relationships. Internal validity is only necessary in circumstances where there is a need to establish a cause and effect relationship. External validity is closely related to generalizing‚ and the ability to generalize a particular study to other people and other situations. This short paper will discuss both internal and external validity‚ and the
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Internal Assessment in Science Subjects – Biology (24% of final grade) Design – D Aspect 1 Aspect 2 Aspect 3 Defining the problem and selecting variables Controlling variables Developing a method for collection of data What IB want Formulates a focused problem/research question and identifies the relevant variables. Designs a method for the effective control of the variables. Develops a method that allows for the collection of sufficient relevant data. What you have to do Research question: You
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I. INTERNAL ENVIRONMENT: ORGANIZATIONAL ANALYSIS Corporate Structure. Mercedes-Benz corporate structure is representing eleven different departments‚ with an average of four core practice areas in each. Let’s start the discussion of the corporate structure by considering Corporate Communications Department. This department works on cultivating a positive news-media image and manages internal communications to retails. . Whenever Mercedes-Benz owners are in need of answers on their questions
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