Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
ICC-Memo Apollo Date 10/14/12 Initials While working on some of the sales transactions 51 deviations were discovered. The majority 31 out of 51 were missing credit approval notations. Also 10 of these are still unpaid. This could indicate weak controls in the credit department which could leave the company with
Premium Accounts receivable Debt
solution is called “The Apollo Beam.” The Apollo Beam is a remote controlled high powered beam of light that
Premium English-language films Debut albums Walking
ability to influence the mortals of the world that they rule over through their divine powers. They are able to gift or take away‚ help or hurt‚ kill or save mortal lives for their own personal benefit‚ or entertainment. In the Homeric Hymns to both Apollo and Aphrodite‚ these god/goddess use their divine powers to successful acquire what they want. Even though they use different tactics to achieve their goal‚ their mission is still accomplished. Aphrodite is the goddess of beauty‚ her complexion and
Premium Love Woman Marriage
Financial Statements. The controls need to be more uniform as Bradley stated because then they would even out through the months instead of hitting us mostly on the fourth quarter. The company reports financial Statements each quarter and they are the months: March‚ June‚ September‚ and December. In their last quarter they are facing financial problems because of incorrect record sales. Some of the sales records are missing bills of lading. Also the credit approval controls are not emplaced our lack
Premium Accounts receivable Balance sheet Invoice
1Achievement Standard Biology 91155 Demonstrate understanding of adaptation of plants or animals to their way of life Biology 2.3A 3 credits All animals including insects‚ fish‚ and mammals have adaptations in some form of internal transport that allow them to carry out their way of life. Adaptations such as the different structures of the transport of nutrients and wastes‚ the gas exchanges‚ and the support and movement of the animal all take part in how each of the different animals operate
Premium Blood Heart
RISK ANALYSIS AND MANAGEMENT PLAN 1. A) Likelihood: Once risks are identified‚ the next step is to determine the likelihood that the potential vulnerability can be exploited. Several factors need to be considered when determining this likelihood. First‚ the auditor needs to consider the source of the threat‚ the motivation behind the threat‚ and the capability of the source. Next‚ auditors need to determine the nature of the vulnerability and‚ finally‚ the existence and effectiveness of current
Premium Management Risk management
INTERNAL ACTORS (AND EMPLOYEE REPRESENTATIVES) Directors The most prominent group of actors in corporate governance are the company’s directors. They can be either executive or non-executives directors (NEDs); the numbers and split of executives to NEDs will partly depend upon the regulatory regime of the country. It is generally the case that investors and regulators prefer there to be more NEDs‚ as their independent scrutiny of the company‚ its controls
Premium Stock market Stock
Apollo 13 Case Study Apollo 13 has experience a major malfunction which changes the mission from landing on the moon to a spacecraft that is now is in a desperate struggle to return to earth with the crew alive. The team work needed to achieve this is substantial and many of the staff at mission control center will in some degree be a leader. Aside from Gene Kranz‚ one of the first people to emerge as a leader and take control of the situation is Sy Liebergot. His review
Premium Space exploration Leadership Apollo 13
Risk Management Plan for the Pasadena Foursquare Church Kitchen Renovation Project 1. INTRODUCTION 1.1 Purpose of Risk Management 1.1.1 Knowing and Controlling Risks to Project Assets The process of Risk Management instituted tothe Project with knowledge and control over the risk position of the project. Not all identified risks can be removed. The likelihood of surpassing requirements can be traded off against the risk of surpassing the budget constraints. Risk
Premium Risk management Project management Risk assessment