24/07/13 Lecture Five: Internal Relationship Management 1 MNG00441 HOSPITALITY SERVICES MANAGEMENT Where are we at? 2 Last lecture: o Quality of service: definitions and importance o Service quality vs. customer satisfaction o Managing‚ measuring and improving SQ o Assessable activities so far 2.1 to 2.4. Today: 2.5 Study week next week HSM Lecture 5: Internal Relationship Management Today’s session HSM Lecture 5: Internal Relationship Management Readings
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difference between internal and external factors Internal factors that affect businesses come from within the business itself‚ without regard to any outside factors like customers and other businesses. External factors would be opposite. Internal factors: 1) Employee Turnover/Employee Satisfaction 2) Management of Resources 3) Research and Development External Factors: 1) Advertising 2) Quality of business reputation‚ or quality of products business produces 3) Competition by other
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1. Title – The Path to Corporate Responsibility 2. Issue Identification – The main issue presented in this case is that corporate social responsibility takes a lot of work‚ insightful leadership‚ a restructuring of a company’s operations‚ and sometimes a trigger from outside critics of your normal business practices to actually bring about an organization that is a leader in ethical business practices. 3. Facts - What are the key facts/data to be considered here? - Businesses don’t
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CORPORATE GREED Have you noticed people around the country protesting near a government facility? It started on September 17‚ 2011. One month later similar thousands of people have joined the protest. It has spread in different parts of the world; protesting against “Corporate greed”. The group started in a park next to Wall Street‚ mainly by college kids spreading the word in social networks. They created a grass roots movement with a slogan “We are the 99%. Saying we the regular people work
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2013 WL 425598 Page 1 [2013] UKSC 5 [2013] 2 W.L.R. 398 [2013] 1 All E.R. 1296 [2013] 1 All E.R. (Comm) 1009 [2013] 1 Lloyd’s Rep. 466 [2013] 1 B.C.L.C. 179 Official Transcript [2013] UKSC 5 [2013] 2 W.L.R. 398 [2013] 1 All E.R. 1296 [2013] 1 All E.R. (Comm) 1009 [2013] 1 Lloyd’s Rep. 466 [2013] 1 B.C.L.C. 179 Official Transcript (Cite as: 2013 WL 425598) [2013] UKSC 5 VTB Capital plc v Nutritek International Corp and others On appeal from: [2012] EWCA Civ 808 SC President Lord Neuberger‚ Lord Mance
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Investment in Assets and required returns · Cash flow determination · Non-DCF and DCF techniques Case: Investment analysis and Lockheed Tri Star Assignment Questions 1. Compute the payback‚ net present value (NPV)‚ and internal rate of return (IRR) for this machine. Should Rainbow purchase it? Assume that all cash flows (except the initial purchase) occur at the end of the year‚ and do not consider taxes. 2. For a $500 per year additional expenditure‚ Rainbow can get a "Good As New" service
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Section 2: BUSINESS SKILLS Topic 6: The Internal Business Environment Objectives: By the end of this unit students should be able to:- Describe the structure of internal business environment Identify the importance of OHS in internal business Discuss the office roles and functions Recognize the importance of good customer service. The Internal Business Environment The internal business environment are best viewed as the extent to which resources‚ and the ability to deploy them
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EXECUITVE SUMMARY This report is based on the analysis of the concepts of corporate communication .In order to analyze the concepts of corporate communication a company is selected. The selected company in the analysis of corporate communication is Nestle. The report starts with the introduction of the Nestle. In the analysis‚ the corporate identity‚ image a reputation of the Nestle is described and the how the organization follows the rep trak model is briefed. Nestle is a company which has a strong
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Corporate restructuring MENTION the name Schefenacker to the London bankers‚ lawyers and advisers who specialise in turning around insolvent companies‚ and you are likely to be greeted with knowing smiles. Schefenacker‚ which makes mirrors for carmakers such as BMW and Mercedes‚ almost went bust late last year. In April it emerged from a tortuous restructuring‚ during which it moved its headquarters from Germany to Britain to take advantage of the flexible insolvency laws there. Along the way
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The issue of this case is whether the board of Katia was in breach of the director’s duties. In determining this issue‚ the legal principles in Corporate Act section 181 as well as Howard Smith v Ampol Petroleum‚ Whitehouse v Carlton Hotel‚ Mills v Mills‚ Ngurli v McCann‚ Harlowe’s Nominees v Woodside Oil and Winthrop Investments v Winns should be considered. S 181 states that directors should exercise their powers in good faith and proper purpose. Subjective tests (which concerns whether the
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