monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Project: Sony Playstation 3 Planned Designed for (Present- End of 2013) MKTG-3103-01 Fall Semester 2012 Submitted to: Richard Brand FVSU Executive Summary This marketing plan is over the Sony Playstation 3 (PS3). The Playstation 3 is a six year old video game system‚ and one of the top 3 gaming consoles along with Nintendo’s Wii and Microsoft’s Xbox. Sony Table of Contents Introduction Situational Analysis Internal
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References: Ali‚ K. (2007). Commercial Business Organization. New York: Routledge-Cavendish. Britton A. & Jorissen A. (2007). International Financial Reporting and Analysis. Boston‚ Massachussetts: Cengage Learning EMEA.
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I. INTERNAL ENVIRONMENT: ORGANIZATIONAL ANALYSIS Corporate Structure. Mercedes-Benz corporate structure is representing eleven different departments‚ with an average of four core practice areas in each. Let’s start the discussion of the corporate structure by considering Corporate Communications Department. This department works on cultivating a positive news-media image and manages internal communications to retails. . Whenever Mercedes-Benz owners are in need of answers on their questions
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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Recently‚ Sony and Microsoft both released their newest gaming console‚ the Play Station 4 and the Xbox one. Before the release‚ there were several spec releases and features slowly being revealed throughout many conferences. Both companies used this opportunity to understand the competing model‚ and they decided whether to make changes to their product accordingly. Price had been a critical issue with the last generation consoles‚ the PS3 and Xbox 360. The PS3 debuted with a price that limited initial
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FORTUNE APRIL 4‚ 2005 "Inside the Shakeup at Sony‚": Sony replaces Nobuyuki Idei‚ its departing CEO with Sir Howard Stringer in 22 June 2005. The public previously had the impression that either Kunitake Ando (Idei ’s previous nomination) or Ken Kutaragi (Mr. Norio Ohga ’s favourite) would take over this position. Though Norio Ohga has given his title in 1999 to Nobuyuki Idei‚ he stills hold the title of Chairman and interferes with daily operation and influenced directors ’ board decision. Ohga
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Organisations cannot operate without communication. Communication can take various forms but all forms involve the transfer of information from one party to others. It is also one of the things that most companies struggle with. A big part of the challenge is that there are so many different people you have to communicate with and it often has to be done in different ways. Communications are at the very heart of all business activity. So it is essential that people in a company assess such practices
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(Galbraith‚ 1995) – Shape‚ Specialization‚ Distribution of power‚ and departmentalization How has Sony’s structure evolved? Larry Griener‚ 1972. Work on organisational life cycle Mintzberg‚ 1979. What type of structure is Sony? Pg. 226-246 Simple; informal‚ direct supervision‚ strategies determined at top Machine Bureaucracy; mechanistic and rigid Organic; Flexible and limited hierarchy Divisional; self contained profit centers‚ different product
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Instead‚ sometimes the underdog ends up shining in the lime light. Released in February 2012‚ the Sony Xperia S might just throw the iPhone off its throne. Many people base arguments of the better phone on their own experience and opinion‚ but an argument based on no experience and all facts is usually stronger. The following argument exemplifies this. Facts are facts‚ and between the specifications of the Sony Xperia S and those of the iPhone 4s‚ it is very easy to see that the Xperia S is the better
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