MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Carrefour: An Overview January 2003 www lanetretail net Table of Content Overview Background Operations Sales By Format Carrefour By Country Sales Breakdown By Region‚ 2002 Sales Breakdown By Country‚ 2002 Latest Major Developments Carrefour In Context Leading Global Retailers’ Spread‚ 2002 Analysis By Country Prospects And Strategy SWOT Analysis www planetretail net Overview Main address: Carrefour S
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Asia. The company operates its stores under 17 banners‚ including hypermarkets (Carrefour)‚ supermarkets (Champion‚ GB‚ GS‚ Norte)‚convenience stores (8 á Huit‚ SHOPI‚ Marché Plus)‚ hard discount stores (Dia%‚ Ed)‚ cash-and-carry stores (Promocash)‚ mini markets (PROXi) and food service stores (Prodirest). Other banners of the company include Puntocash‚ docks MARKET and an online store. SWOT analysis Since 2004‚ Carrefour has been in a re-launching process‚ because of a growing competition both on
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Carrefour S.A. is a large multinational corporation that aims to issue EUR 750 million worth of debt. Consequently‚ Carrefour must decide the market in which it wants to place its bonds. The company had historically financed growth using securities denominated in the currency of its business operations. However‚ Carrefour’s investment banks‚ Morgan Stanley and UBS-Warburg‚ recently recommended borrowing in British pounds sterling to take advantage of a borrowing opportunity in that currency
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Why firms go international? There are many reasons can promote firms go international‚ includes the domestic market saturation‚ end of PLC in domestic market‚ geographic diversification‚ to gain the economies of scale‚ stiff competition in domestic market and absence of competitors overseas etc. 1. Some firms go international in order to gain the economies of scale. As a research has pointed out that a doubling of output can reduce the production costs by up to 30 per cent. This is very obvious
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for everyone…we’ll give the world an opportunity to see what it’s like to save and have a better life.” In order to fulfill its mission‚ Wal-Mart has developed some unique‚ policies‚ principles‚ rules‚ processes and procedures‚ the sum total of which form the Wal-Mart stores corporate culture: Open Door Policy - Managers ’ doors are open to employees at all levels Sundown Rule - Answering employee‚ customer‚ and supplier questions on the same day the questions are received Grass Roots Process
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Carrefour in the French translation of Greek word means plaza‚ or the marketplace. In the year of 1959‚ Carrefour was established in France of a town called Annecy by Marcel Fournier and Louis Defforey. Both of the founders are come from successful‚ enterprising families‚ who want to develop their own business by building large supermarkets. Marvel Fournier has set up a department store Grand Magasin de Nouveautés Fournier d’Annecy and have close relation with the Casino supermarket company‚ whereas
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in my life and I have only had limited direct interactions with muslims. Nonetheless the country I grew up in is inextricably linked with islam and its history for over 1‚000 years was dictated by islamic rule; some claim American historian Will Durant observed based on islamic sources this region suffered from the bloodiest of islamic conquests; looking back now on my formative years‚ there were scars of such history everywhere but people mostly strove hard to put it behind them. The country I
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Eight Ways To Go Green Some people only get involved in the environment on Earth Day. You can make Earth Day every day by just making a few changes in your daily routine. Not only will you be helping the environment‚ but you will probably save money in the long run and live a much healthier life. Here are eight ways that you can go green. 1.) Re-Route Your Commute Walking or biking is ideal to get to your job or go to school. Not only is this healthy for the environment‚ but for you too. If
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A Comparative Study of Strategies Adopted by Wal-Mart and Carrefour in China: A Resource-Based Perspective By Yue‚ LIU September 2007 Acknowledgements I appreciate my dissertation supervisor Dr Wang‚ for his continuous patience‚ support‚ guidance and constructive comment throughout the period of my dissertation. I would like to thank the professors and lectures from whom I learned a lot throughout my master year. I also would like to show my gratitude to Nottingham University Business
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