References: Aaker‚ D. A and Jacobson‚ R. (1994). “The financial information content of perceived Akbaba‚ A.‚ (2006). “Measuring service quality in the hotel industry: a study in a business hotel in Akan‚ P.‚ (1995). “Dimensions of service quality: a study in Istanbul”‚ Managing Service Quality‚ Alexandris‚ K.‚ Dimitriadis‚ N. and Markata‚ D.‚ (2002) Anderson ‚ E.W.‚ Fornell‚ C.‚ and Lehmann‚ D.R.‚ (1994) Atkins
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Is the electric car the car the future? The main reason to buy an electrical car is the reduced CO2 emission. Reducing pollution coming from cars is a great way to fight global warming. It’s not only less pollution it also costs less. Each kilometer you drive in an electric car costs considerably less than with a comparable fuel car. The motor of an electric car also has a great advantage point with its speed. Electrical engines have a one gear box motor‚ it doesn’t have to shift gears. This
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References: Swatch and the Global Watch Industry
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1.0 ASSIGNMENT 1 1.1 Automobile Industry History The birth of the car as we know it today took several years and the works and developments of many people. It was not until 1885 that the first car rolled down the streets‚ however‚ earlier attempts at steam powered road vehicles were successful‚ giving people the idea that cars as we know them today have existed for a lot longer than they have. In the year 1769‚ a French engineer by namely Nicolas J. Cugnot invented the first automobile to
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Union Tank Car Company Firm and Industry background: Union Tank Car Company (UTC) is one of the leader companies in the manufacturing and leasing of railway tank cars in north America‚ having the second largest fleet of privately owned tank cars in the world (55‚920 cars). Throughout the years UTC was strong financially with high Revenues and profits as shown in the company’s financial statements. The tank cars industry is too specialized‚ requires high capital investments and a special
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WRITTEN ANALYSIS OF CASE Olympic Rent-A-Car US: Customer Loyalty Battles Company: The case talks about Olympic Rent-A-Car the 4th biggest car rentals company‚ having 7% market share in USA. It has a very reactive type of strategy in terms of always following Hertz in pricing slightly lower than it and placing operations around it as well. The company had a flagship loyalty program called Medalist Rewards program which was also inspired by other competitors in the industry. The program was managed
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CASE ENAGER INDUSTRIES 1.0 Performance Measurement In today’s advanced and rapidly changing manufacturing environment‚ operational performance measures are taking on ever-greater importance. It is due to the influences of worldwide competition‚ just-in-time inventory management‚ and an emphasis on product quality and customer service. A multidimensional conceptualization of organizational performance related predominately to stakeholders‚ heterogeneous product market circumstances‚ and time.
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From : Elena Vignerte To : Russel Lacey MBA – MARKETING Nov. 11 – 2014 CASE MEMO Olympic Rent-A-Car US : Customer Loyalty Battles CASE SUMMARY : Olympic-rent-a-car is one of the US car renting company leader. The company was founded in 1976 by John Uelses‚ with a franchising model. The initial strategy of the company was to price lower than the main competitors. With a promotion‚ advertizing and franchizing strategy‚ the company reached to catch 7% of the market shares in 2012. By starting operating
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the Global Car War Massachusetts institute of Technology (MIT) conducted an extensive study of the global car industry that compared operations at General Motors‚ Toyota‚ and the joint venture between GM and Toyota‚ the New United Motor Manufacturing Inc. (NUMMI) plaint in Fremont‚ California. The result of the study should raise some very disturbing questions about the quality and productivity of American operations‚ namely: • Why did GM’s Framingham plant require 31 hours to assemble a car when
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EXECUTIVE SUMMARY Marriott International envisions itself to be the world’s lodging leader. Its mission is to provide the best possible lodging services experience to customers who vary in backgrounds‚ language‚ tradition‚ religion and cultures all around the world. Marriot is committed to environmental preservation through using environment-friendly technology and engages in social responsibility and community engagement. We value our shareholder’s so we will only take steps that will ensure
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