Measuring & Managing Customer Satisfaction “The Long Case” Discussion Questions 1. Describe Enterprise’s basic operating model at the branch level. What competitive advantages does it provide? What might be the disadvantages of the model? Size: Enterprise branches are designed to operate like small‚ local businesses Structure: scientific management every lines employees focus on their own task Meet performance targets Ensure quality of products & services. Updated structure:
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Case Study - Enterprise Rent-A-Car 1. How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Basically‚ ERAC focuses on customers’ convenience. In order to support their convenience‚ ERAC has established a lot of its branches over the regions‚ which makes the company offer rental service within 15 minutes. In addition‚ it provides customers shuttle service to bring them at their homes‚ offices‚ or repair shops without fee. So‚
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Response to Literary Text Grade 11 / Of Mice and Men 500 words Please include your name‚ grade‚ school name‚ and a title. 25 points total Prompt: Several of the characters in Of Mice and Men display physical and mental impairments. Identify and describe these characters. How do these impairments influence or reflect these characters’ roles in the novel? For example‚ Crooks and Candy are hunch-backed and lame‚ Curley’s hand is crushed‚ etc. Prewriting: (worth 5 points of your essay grade):
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person may opt to file a wrongful death claim. For example‚ if a parent lost a child in a car accident‚ then he or she may be able to file a lawsuit against the responsible party. There are several elements that must be present in a wrongful death case. Those elements include death of a person‚ negligence and the surviving members of the family must have suffered lost due to their loved one’s death. In many cases‚ the person who files a wrongful death lawsuit must be closely related to the deceased
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A Case for Intra-Industry Trade within SAARC Intra-industry trade takes place when a country simultaneously exports and imports similar kind of goods and services‚ where similarity is identified if traded goods are classified in the same “sector”. For instance‚ if we focus on sector “textiles”; then intra-industry trade takes place‚ if Pakistan exports garments to Bangladesh and simultaneously imports garments from Srilanka. According to New Trade Theory‚ intra-industry trade allows economies to
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Created by: The 4 P’s Jessica Burg Alice Popescu Ranjita Shetty Ritesh Maskay Project Summary Car sharing is an economical and eco-friendly mode of transportation that is designed to fulfill a just-in-time need for personal access to passenger cars. This transportation network encourages people to be socially and environmentally responsible by minimizing private vehicle ownership. Car sharing started gaining popularity in the early 1990s in Europe. Today‚ such fleet of automobiles operates
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______________1. Nobody knows that eating chocolate-broccoli muffins is a good way to provide their bodies with vitamin C. his or her ______________2. The troupe of knife jugglers shocked their audience when a butcher knife accidentally decapitated the head of an old woman’s poodle. his or her ______________3. Either the grill crew or the manager must give their permission for you to return that half-eaten double cheeseburger. his or her ______________4. Both the computer monitor and the refrigerator
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Pegasus Bribery Case Pegasus International Inc. is a leading manufacturer of integrated circuits (chips) and related software for such specialty markets as communications and mass storage‚ as well as PC-based audio‚ video‚ and multimedia. With a focus on innovation‚ Pegasus is committed to "technology leadership in the new millennium." Its long-standing strategy has been to anticipate changes in existing and emerging growth markets and to have hardware and software solutions ready before the market
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multinational telecommunications company HQ in London When solving the case‚ we need to look at: What is the case question? How do we understand the case company? What does theory tell us? What are the strategic implications? Case question: They are not making enough value of their international operations How to operate globally? Centralized or decentralized? Local adaptation or global integration? What industry is Vodafone operating in? Highly regulated Many competitors Porter 5
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ADVERTISING INDUSTRY Case of Turkey As well known from our History classes advertising dates back to the Christian Era when advertising methods were outside signs which were paintings on the walls of a buildings. Archaeologists have found signs in the ruins of ancient Rome and Pompeii which advertised travelers to go to a tavern situated in another town. In 1440’s invention of a movable-type of advertising or printing press took a big part in advertising development firstly in US. Although expensive
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