CUSTOMER SATISFACTION AND SERVICE QUALITY IN UK FINANCIAL SERVICES 1 (Accepted for inclusion in the International Journal of Production and Operations Management) 1 H Maddern 1 Dr R S Maull Dr P A Smart 2 P Baker 1 University of Exeter Discussion Papers in Management Paper number 07/10 ISSN 1472-2939 Exeter Centre for Strategic Processes and Operations (XSPO)‚ School of Business & Economics‚ University of Exeter‚ Streatham Court‚ Rennes Drive‚ Exeter‚ EX4 4PU 2
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Audit Proposal Do Private Laboratories provide HIV/AIDS Counselling and Testing? Nigeria as a country has a population of 167 million people (1) while her HIV prevalence rate is 3.4 %; an approximately 3.4million people are living with HIV/AIDS. This number represents the second highest HIV burden in the world second only to South Africa (2). The Government of Nigeria has intervened and put in place different measures to reduce this incidence to its barest minimum amongst which is the National
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Research Proposal 1.1Topic Cervical cancer and screening; knowledge and attitude of St. Dominic Hospital Staff in the Eastern egion of Ghana. 1.2 introduction background Cervical cancer is the most frequently diagnosed cancer among women in Ghana and knowledge about its cause‚ risk factors‚ prevention‚ symptoms and treatment is essential in the fight to reduce cancer morbidity and mortality among women in the country. Cancers are developed‚ not acquired thus cannot be transmitted to other persons
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could be concluded that by getting the consumers more integrated into such communities‚ they could get them more loyal even in the presence of high price-sensitivity‚ high quality and lower differentiation. Image: Hossain et al (2011) conducted a research on factors that influence customer loyalty. Findings suggest that managers should focus on carrying out such activities that would enhance the company image and also develop trust among clients. Company image and trust among clients‚ both contribute
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I am of the opinion that a career involving research will offer the opportunity of working at the cutting edge of technology‚ with unparalled intellectual challenges and creative satisfaction. My academic background and my professional experience aim to a specific path‚ which is research in the field of wind engineering. My motivation and ambition to carry out my doctoral studies in wind engineering is to gain a better insight of the advanced topics in the field of Wind engineering‚ which is such
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launched by one of the leading Indian automobile industry called ‘Tata Motors’. The year 2009 has been significant for Indian automobile industry as numbers of new models were launched for the domestic market and also registered a significant growth in exports. The report published by Cygnus research ranked Indian automobile sector to be number one on the basis of sales growth and Profit After Tax (PAT) growth during October- December 09 over October- December 08 over other 14 manufacturing sectors
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Research Proposal I. Introduction II. Validating the Organizational Vision‚ Mission‚ and Values Statements a. In business there must be continuous validation of the organizations vision‚ mission‚ and value statements. Annual reviews should be done to make sure the organizations current strategic plan is being followed and still going in the correct direction. A mission statement is meant to offer a general explanation of the essential reason behind the company and the practical role the company
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for sales people in insurance business in Bangladesh Nazim Uddin Khan 1. Introduction The current research is undertaken as a research project in the M.Phil program at the Department of Marketing of Jahangirnagar University. The study is carried out to find out the importance of motivation for sales people in insurance business in Bangladesh. 2. Background of the study The market of Bangladesh is familiar with insurance business since 1971. In our country there are …… insurance companies
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AOWIN DISTRICT ASSEMBLY DEPARTMENT OF COMMUNITY DEVELOPMENT ENCHI PROPOSAL ON IMPROVING UNEMPLOYMENT SITUATIONS IN AOWIN AND SUAMAN DISTRICTS COMPILED BY ENCHI COMMUNITY DEVELOPMENT INTRODUCTION Many has over the past years try to find out why unemployment in Ghana is always increasing at an increasing rate‚ various researchers has digested this problem in their localities‚ others have also taken the whole country at large; concerns has been raised as to ways to eradicate this
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Project Proposal Project Title: Organic Lemongrass Shampoo Proponents: John Maurice Cruz Ericka Pineda Project Cost: Significance: Our country has an estimated a population of about 105.72 million people. With that kind of population‚ production will not be able to keep up with demand. Lemongrass is a wonderful anti-bacterial‚ it’s also deodorizing‚ antifungal‚ antiseptic and a natural astringent‚ making a terrific choice to combat oily hair and scalp conditions. Some
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