The GAP MODEL in SERVICES MARKETING GAP 1 The gap between the customer expected service and company perception of customer expectation. |Inadequate market research. |Design‚ conduct and implement appropriate market research. | |Poor communication between customers and management and between|Design and implement an upward communications programme. | |front line employees and managers. |
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PENDAHULUAN Latar Belakang Masalah Perjalanan waktu telah membuat model pemasaran berubah. Ketika paradigma marketing bergeser dari marketing 1.0 ke marketing 2.0‚ dari product centric ke customer centric era‚ dunia seakan mendatar. Tidak ada lagi siapa yang di atas dan siapa yang di bawah. Tidak ada lagi kekuasaan produsen untuk menjejalkan apa yang mereka jual kepada konsumen karena konsumen semakin banyak tahu dan banyak pilihan. Posisi produsen dan konsumen kini sejajar. Tidak ada lagi
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Marcel Fillipe Teixeira Student ID: 200911240 Diploma of Marketing Promote products and services to international markets Assessment Part B E-mail sent to the guests (Invitation) February 10‚ 2015 Dear guests‚ We would like to make it known that you are all invited to visit our office in New Delhi and attend to our meeting and virtual tour with our facilities in Australian territory‚ on March 22‚ 2015. We intend to introduce you to our courses and diplomas‚ along with our credentials‚ facilities
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http://www.slideshare.net/gahuja/international-marketing-11102521 Question examples Using relevant international marketing concepts‚ critically analyse the claim that a ‘glocalised’ marketing approach is the key to success for international companies（eg. KFC）. Definition 2 or 3 advantage Evidences：Against global standardization‚ some international company use standardization failed (evidence‚ some people said disadvantages=>name and year) like global is not good =>glocal is better From the perspective
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DISSERTATION “AN EVALUATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) & SERVICE MARKETING (SM) WITH SPECIAL REFERENCE TO EMIRATES AIRLINE” March 8‚ 2010 By: YASIR ALI 0811866996244 Dissertation submitted In the partial fulfillment of the requirement For the degree of MASTER OF BUSINESS ADMINISTRATION (FINANCE) UNIVERSITY OF WALES‚ UK. March 2010 Submitted by: YASIR ALI‚ UNIVERSITY ID: 0811866996244 Dissertation Declaration Form DECLARATION This
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International Marketing Final Exam First Question: Disneyland Paris was one of Disneyland’s Global projects. Please discuss its advantages and disadvantages‚ and from reading and understanding the case suggest what was/were the mistake/s that Disney committed from the beginning till now. Second Question: Gillette is a giant company and has got a lot of success story globally‚ from your previous readings and your wide experience as marketing consultant specialized in International marketing
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EPRG framework in international marketing Dr. Howard V. Perlmutter is a world authority on globalisation and pioneer on the internationalisation of firms‚ cities and other institutions. Trained as a mechanical engineer and as a social psychologist‚ Perlmutter joined Wharton’s faculty in 1969. He specialised in the evolution of multinational corporations (MNCs) making predictions to how their viability and legitimacy would change. Perlmutter is the first academic who identified distinctive managerial
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Service Dominant Logic Introduction: Service dominant logic view of marketing has changed from the traditional‚ foundational‚ goods dominant logic of exchange‚ in which goods were the focus of exchange and services that marketing inherited from economics a little more than 100 years ago to service as the basis of economic and social exchange. Service dominant logic has bought a paradigm shift in marketing from goods centred “value is embedded in output” dominant logic where focus was on the efficiencies
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Lenovo Marketing Strategy Professor Dr Linda Harris International Marketing MKT505 December 1‚ 2014 1. Determine the key approaches that you will use in order to incorporate branding and co-branding opportunities. Devise your strategy for leveraging the current Lenovo brands with the new notebook product. Note: Incorporate the computed analytical data from the Expected Commercial Value Calculator to support your response. The key approaches that would be used in order to incorporate
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This is an international marketing report on the chocolate brands of MARS Incorporated‚ an American global family owned company runs in the United Kingdom market. There are three main sections in the report which are background and introduction section that provides relevant information of MARS including its objectives and segmentations‚ as well as explains the market analysis tools that are used; environmental analysis section which states the significant factors affect MARS chocolate in UK market
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