27 October 2013 Last updated at 12:10 GMT Kesha concert banned in Malaysia Promoters said they were ’distraught’ by the decision A planned concert by US pop star Kesha has been banned by Malaysian authorities‚ who say it would hurt cultural and religious sensitivities. Organiser Livescape said it had been notified about the decision the day before Saturday’s planned show in Kuala Lumpur. The singer had previously agreed to change her song lyrics and wardrobe to comply with rules for performers
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People and Services Marketing ’People ’ as part of the marketing mix People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment‚ and aspects of the customer experience are altered to meet the ’individual needs ’ of the person consuming it. Most of us can think of a situation where the personal service offered by individuals has made or tainted a tour‚ vacation or restaurant meal. Remember‚ people buy from people that they like
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for delivering superior service. The chapter states that the customers compare perceptions with expectations when judging a firm’s services. However‚ the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer service expectations in a variety of ways but with no conceptual framework to link different types of expectations. At this point it indicates their interactions in influencing perceptions of service performance connect expectation
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Case Analysis on Singapore International Airlines Lee Yueh-Hsien #2313 Institute of Business and Accounting‚ Kwansei Gakuin University Acknowledgement Apart from my efforts‚ the success of any projects mainly depends on the encouragement and guidelines from many others. I take this opportunity to express my heartily appreciation to those who have been involved in the success of completion of this paper. Especially‚ I would like to take this opportunity to express my sincere gratitude to Professor
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Assignment ------------------------------------------------- Name: Minh Le Nguyen Binh - Roll Number: minhlnbba00327 ------------------------------------------------- Class: BA0604 ------------------------------------------------- Subject: Service Marketing Management ------------------------------------------------- Lecture: Nguyenltt ------------------------------------------------- ------------------------------------------------- -------------------------------------------------
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the Company……………………………………………………………………………………….. 1. Corporate Vision………………………………………………………………………………………………….. 2. Mission……………………………………………………………………………………………………………….. 3. Core Values……………………………………………………………………………………………………………. 4. Products / Services offered…………………………………………………………………………………… Target Market and Target Customers………………………………………………………………………………. Analyze and interpret the results…………………………………………………………………………………….. Findings ………………………………………………………………………………………………………………………….. Recommendations
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RETAIL Japan is still the 2nd biggest retail market in the world with 127 million consumers that appreciate high quality and excellent service. China may have more factories these days‚ but how many people there can really afford western goods? When it comes to measure market size‚ Japan still accounts for more than 55% of the whole Asian retail market. Japan is also the nation with the highest demand for foods imports as it has the lowest self-sufficiency rate (39% only)‚ 61% of all foods consumed
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Product and service marketing are highly related. Take the success of a company like Apple‚ for example. The technology giant operates nearly 400 retail stores‚ employs more than 42‚000 people and hosts more than a million visitors each day. In 2012‚ Apple’s retail operations generated nearly $19 billion. Furthermore‚ it’s estimated that Apple’s Fifth Avenue store generates more than $35‚000 per square foot‚ making it the highest grossing retailer in New York – ever. Those statistics reinforce the
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Visit our website www.smart.com.ph/connect Just type SAGOT AGAD and send to 888 or access wap.smart.com.ph Service is FREE OF CHARGE To find a wireless center nearest you: Text SAGOT AGAD to 888‚ via wap.smart.com.ph or visit www.smart.com.ph Statement of Account Statement Date:Jan 10‚ 2012 Billing Period Covering: Dec 11‚ 2011 - Jan 10‚ 2012 BIR CAS Permit No. 1008-116-00007-CAS Service Reference Number Account Number SOA Number ( HOTLINE CONNECT Via Landline: 02-672-7277 Via Smart cellphone:
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