customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Management Employee Relations 2081EHR - T1 2013 - Logan Campus - In Person * Course profiles * 1. Course Information * 2. Aims & Objectives * 3. Learning Resources * 4. Learning Activities * 5. Assessment * 6. Policies & Guidelines * Learning Summary * Print/ Save The published on-line version of the Course Profile is the authoritative version and by the publication of the Course Profile on-line the University deems the student has been notified of and
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BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER
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IR issues in Indian Airline industry: 1. Indian Airline industry-introduction‚ definition and overview about this industry. 2. Trade unions in Airline Industry- Explaining everything about unionism. How trade unions are formed? Rules/laws related to trade unions in Indian airline industry. 3. Collective Bargaining- How collective bargaining takes place in this industry. Rules/laws related to this collective bargaining in this industry. 4. Machinery for Settlement of Industrial Disputes 5. Workers’
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ABTRACT Our aim was to study and analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying
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Interview Outline The person I am interviewing is she is 20 years old and a close friend of mine and we also went to school together and graduated together. I have known her since the 4th grade so I pretty much know how she is and what her attitude is like. And I do have her permission to interview her for this paper for class. Questions: 1. Does this person feel he/she is better at tasks when intrinsically motivated or extrinsically motivated? Motivation (Ch 9)
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CONSTITUTIONAL LAW ASSIGNMENT 1 (1)WHAT ARE THE CHARACTERISTICS OF THE BRITISH CONSTITUTION AND WHAT IS MEANT WHEN IT’S DESCRIBE AS UNWRITTEN? (20) (a) -IT IS SUPREME -IT IS FLEXIBLE -IT IS UNITORY -SOVEREIGNTY -IT IS UNCODIFIED CONSTITUTION (B)THE BRITISH CONSTITUTION IS UNWRITTEN OR TO BE MORE PRECISE ‘UNCODIFIED’.THAT MEANS THAT UNLIKE IN MOST MORDERN DEMOCRIES‚THERE IS NO SINGLE DOCUMENTS THAT EXPLAINS HOW THEY ARE GOVERNED. IT IS A SET OF LAWS PREPARED OVER A PERIOD
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p) Maternity Benefit Act‚ 1961 132 5. Checklist of labour law compliance 135 6. Unfair labour practice 144 7. Labour laws in the unorganized sector 147 8. Women labour and the Law 151 9. Industrial relations 157 10. Special points to be noted while drafting Employment Agreement 172 11. Important case laws under various labour legislations 177 12. Important organizations 179 13. Authorities under the labour law in India 180
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Country Presentation and Outline with APA Annotated Bibliography Assignments Purpose: To demonstrate your ability to (1) apply the three-step process to preparing and presenting a presentation‚ (2) conduct research in support of your recommendation‚ (3) organize your thoughts in a logical and appropriately formatted outline‚ (4) create an annotated reference list of at least five sources formatted according to the APA style manual (can be pulled from your CRR)‚ (5) create slides that illustrate
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Organizing Your Speech (all info from Metcalf‚ 2001) FIRST…We’ll talk about: a) How to write good outline b) How to structure body of your speech SECOND…We’ll talk about what makes good Introduction… THIRD…We’ll talk about what makes good Conclusion… FOURTH…We’ll talk some ideas for constructing your Speaking Notes. OUTLINING & BODY Writing an Outline important for several reasons: (1) It saves time (2) It makes sure your ideas presented in logical order (3)
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