I. Internet or Online Banking Internet banking is the act of conducting financial intermediation on the internet. It includes offering of information and selected services through the World Wide Web by banks and other financial service firm. For those who are quite new to the concept of online banking‚ this type of service offered by banks actually works the same way as traditional banking. The major difference lies in the convenience offered by online banking particularly when it comes to making
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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Strategy and The Internet Michael E. Porter Harvard Business Review In this article‚ the author (Michael E. Porter)‚ explains his opinion on the use of the internet by organisations. He points out that both dot-coms and established companies have both‚ by way of competition‚ violated the core precept of strategy in businesses. Porter brings out the fact that companies focussed more on attracting more customers‚ via discounted channels‚ discounting and advertising‚ rather than having profit in
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Internet Assignment 1 EC400 Fundamental Electronic Commerce October 27th‚ 2012 Internet Assignment 1 How is the EC world influencing in small and large firms? Everyday more and more firms are getting involved in the e-commerce world and each of them organizes its information in a different way so they can satisfy their customers. I will analyze some firms and the way their information is arranged. 1. Enter http://www.bigboxx.com/default.asp?rand=0.9165380884126727 and identify
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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The Impact of the Internet on People By: Danyell Smith April 28‚ 2006 ITEC 2215 Saturday Class Professor Alicia Davis The Internet has had a large impact on businesses‚ countries‚ and individuals. The Internet first started out as a research tool for Universities and now has become the "information freeway". The Internet has created problems for some companies and has helped other companies. The Internet has caused problems with individuals but has also helped many individuals. The
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using the Internet‚ such as : • Global Audience Content published on the World Wide Web is immediately available to a global audience of users. This makes the World Wide Web a very cost-effective medium to publish information. Reaching more than 190 countries. • Operates 24 hours‚ 7 days a week You don’t need to wait until resources are available to conduct business. From a consumer’s perspective as well as a provider’s business can be consummated at any time. The fact that the Internet is operational
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What is internet ad? Internet advertising is a way of marketing services or products on the World Wide Web. This can be done through search engine optimization‚ banner ads‚ affiliate marketing‚ email marketing‚ SEM marketing and Web 2.0 strategies. It is also known as Internet marketing‚ eMarketing‚ web marketing and online marketing. Internet advertising allows a product or service to quickly reach a global audience. A major advantage is that Internet advertising is usually far cheaper than advertising
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4.1 AGE Satisfaction of each customer changes according to the age . Age is the very important factor .Table 4.1 shows the age wise classification of respondents. TABLE 4.1 (Age wise classification) | AGE INTERVAL | NO.OF RESPONDENT | PERCENTAGE | | Below 25 |
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Background StarHub Limited is telecommunication Service Company and is Singapore’s fully-integrated info communication Company. StarHub Limited also provides other communication services like Mobile Network Services‚ Digital Cable Services‚ and Internet service for both consumer and corporate markets. It holds the second position in Mobile Operator Service and it has the fastest two-way High-Speed Downlink Packet Access (HSPDA) and mobile network that has fastest network speed that gives up to 21Mega
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