CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Internet Trends March 18‚ 2008 mary.meeker@ms.com / david.joseph@ms.com / anant.thaker@ms.com Morgan Stanley is currently acting as a financial advisor to Microsoft Corp. ("Microsoft") in relation to their proposed offer to acquire Yahoo! Inc. ("Yahoo!")‚ as announced on February 1‚ 2008. The proposed offer is subject to definitive documentation‚ due diligence‚ the consent of Yahoo! shareholders‚ required regulatory approvals and other customary closing conditions. This report and the information
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E5.2 Date of Acquisition Consolidation with In-Process R&D a. Calculation of goodwill: Acquisition cost $ 10‚000‚000 Fair value of noncontrolling interest 2‚000‚000 Total fair value 12‚000‚000 Book value of Saylor $ 6‚000‚000 Fair value – book value: Land 500‚000 IPR&D 1‚000‚000 7‚500‚000 Goodwill $ 4‚500‚000 Allocation of goodwill between controlling and noncontrolling interest: Total goodwill $ 4‚500‚000 Pennant’s goodwill: $10‚000‚000 – 80%(7‚500‚000) 4‚000‚000
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Today’s corporate world faces challenges of globalization and the Internet. Globalization is “the integrated internationalization of markets and corporations” (Wheelen & Hunger‚ 2010‚ p. 8). Wheelen and Hunger (2010) describe Thomas Friedman’s belief that because of globalization‚ “jobs‚ knowledge‚ and capital are now able to move across borders with far greater speed and far less friction than was possible only a few years ago” (p. 8). Some examples of globalization’s impact on the corporate world
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assortment of groceries‚ fruits and vegetables‚ cosmetics‚ electronics‚ bakery items‚ flowers and much more. My current team is ‘Consumer’ . It is associated with providing resources for all consumer (Customer) based requirements. My project is required by for automated integration of freebies in the customer cart based on a Rule engine. A rule engine is a software component that allows non-programmers to add or change business logic
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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HOW USEFUL IS THEORY IN EXPLAINING THE GROWTH OF INTERNET RETAILING? Internet Retailing is the most groundbreaking and challenging innovation for the retail industry since the last two decades. It offers a new kind of distribution channel and incomparable options of collecting customer data and analysing buying patterns. Since it readiness for the market‚ online retailing has seen remarkable growth rates and begins to gain a significant share of total retail sales which results in a fundamental
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Internet fraud is a problem that has become very widespread in recent years. Internet fraud was first monitored by the Internet Fraud Watch organization in 1996. The Fraud Watch has stated that each year after its inception internet fraud has increased. In 1998‚ the Securities and Exchange Commission established the Office of Internet Enforcement to fight online securities fraud which was another sign of how large the problem is becoming (Clausing). Despite the SEC¡¦s efforts this problem has
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name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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