CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
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The internet has become a major centre of extremist activity‚ one so important that Osama bin Ladin back in 2002 said that 90% of all jihadist activity will soon be through the media‚ which in turn is increasingly being dominated‚ at least from a jihadi point of view by the internet. Often spread out geographically‚ communication online has become the primary tool for their discussion and organization. Not only cat-lovers but also radical Islamist movements have capitalised on the potential of the
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No Internet Services Explanation 1 Online Banking We can pay electric bills‚water bills and summon online without going to pos office . We can do payment of credit card besides checking online statement . In addition‚we can check the request of cheque‚ cheque confirmation ‚ stop cheque and account opening .Finally we can do fund transfer via online such as international transfer and subsidiary transfer . Eg:CIMB clicks ‚Maybank2u 2 E-learning The instructor may place course notes on
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IMPACT 6 3.3 IMPACT ON SOCIETY 7 4.0 CONCLUSION 8 REFERENCE 9 THE EFFECTS OF MALAYSIA GOVERNMENT POLICIES TOWARD THE USE OF MOBILE NETWORK SERVICES 1.0 INTRODUCTION The purpose of this assignment is to find out the effects of the government policies relating to the use of mobile network services. Mobile phone has silently become part of our life‚ mobile phone nowadays‚ not only providing the basic function that allowed us to communicate but more‚ it help in maintaining
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Inter Internet Services: Email – is probably one of the most widely used Internet services. It enables you to communicate with your friends‚ bosses‚ colleagues and other from a distance. It is the fastest way to send messages with less cost. Telnet – a method that allows you to access or use resources on a remote computers. Telnet can also give you fast access to the World Wide Web and explorer. You can also use the telnet to go shopping‚ playing interactive games‚ and log onto community
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INTERNET AND ITS SERVICES 1. What do you mean by internet? List the services provided by internet. → The network of networks that spans globally and connects millions of computer around the world so that they become capable to share the information locally and globally. Nowadays it is becoming popular because of following services it provides: * WWW * Chatting * Video conference * News groups * E-mail * E-fax * Telnet * File Transfer Protocol 2. WWW It stands for World
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Foreign Direct Investment in Services and Manufacturing Productivity: Evidence for Chile Ana M. Fernandes a The World Bank Caroline Paunov b OECD March 2011 Journal of Development Economics forthcoming Abstract This paper examines the impact of substantial foreign direct investment (FDI) inflows in producer service sectors on the total factor productivity (TFP) of Chilean manufacturing firms. Positive effects are obtained in firm fixed effects instrumental variables regressions and show
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Positioning Strategies for Service Providers by Kai F. Mahnert The following article is concerned with the importance of positioning strategies to a service provider and the associated steps in selecting and supporting such a strategy through the effective management of marketing resources and the development of a competitive advantage through superior quality management. The article is structured into two major sections dealing with a) the selection and b) the support of a firm’s positional strategy
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companies are "primarily engaged in operating‚ maintaining‚ and/or providing access to facilities for the transmission of voice‚ data‚ text‚ sound‚ and video" is known as Telecommunications Industry. Hence‚ Telecom Service Providers are organizations which provide the aforementioned services through the land-line and wireless networks. (http://www.bitpipe.com/tlist/Telecommunications-Industry.html) Goldman Sachs research says‚ "India will overtake US by 2050" and the reasons for these predictions
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Restaurant Servicescape‚ Service Encounter‚ and Perceived Congruency on Customers ’ Emotions and Satisfaction Ingrid Y. Lin & Anna S. Mattila a a b School of Travel Industry Management‚ University of Hawaii at Manoa‚ Honolulu‚ Hawaii‚ USA b School of Hospitality Management‚ The Pennsylvania State University‚ University Park‚ Pennsylvania‚ USA Published online: 15 Oct 2010. To cite this article: Ingrid Y. Lin & Anna S. Mattila (2010): Restaurant Servicescape‚ Service Encounter‚ and Perceived
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