CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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1.1 Introduction The internship was completed at Adfactors PR Pvt. Ltd‚ to give a firsthand experience of client servicing in a Public Relations firm and thereby enhancing my professional skills. Adfactors PR is one of the world’s top public relations firms with more than 20 years of experience in the Indian marketplace. 1.2 Objective of the internship To provide a firsthand experience at a Public Relations firm. To know about the young and developing PR market in India. To be trained
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INTERNSHIP REPORT Afifa Hassan 201109103 6 months in Human Resources 15th July 2012 – 17th January 2013 Table of Contents Introduction……………………………………………………………………………………………………………...……3 Background……………………………………………………………………………………………………………….…….4 Human Resources…………………………………………………………………………………………………….……..7 Engineering……………………………………………………………………………………………………………………11 Methodology…………………………………………………………………………………………………………………12 Skills Acquired……………………………………………………………………………………………………………….13 Recommendations…………………………………………………………………………………………………………14
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practice for Measuring Customer Satisfaction‚ how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues‚ or key drivers‚ that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are‚ and why‚ it can
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the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their delight. Since most of the quality problems arise due to misunderstood
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SUMMIT BANK LIMITED MULTAN ROAD BRANCH [pic] An Internship report Submitted in Partial Fulfillment For The Degree of Masters of Science In Accounting & Finance AMNA HAMID Session (2008-2010) Department Of Accounting & FinanceKinnaird College for Women‚ Lahore [pic] Executive summary “The purpose of study was to know about SUMMIT BANK LIMITED and to analyze the financial statement. “ In this report the Summit Bank’s history‚ mission‚ vision and services as well as management
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A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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Local Internship Report Submitted by: Maria Terosa Cassian T. Temprosa 31 January 2013 TABLE OF CONTENTS Introduction ……………………………………………………………………………. 3 Overview of the restaurant ……….……………………………………………. 3 Job Description ……………………………………………………………………….. 4 Summary of Daily Activities …………………………………………………… 5 Time Record …………………………………………………………………………… Evaluation Report ………………………………………………………………….. Conclusion Reference Introduction The objective of this report is to highlight the practical
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Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
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measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely about retention of customers‚ which again depends
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