Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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t Internship Report 03/01/2012 – 27/01/2012 ------------------------------------- United business institutes DEDICATION First I would like to thank --------- and ---------- to have accepted me doing this internship. I am very grateful to my advisors ------------------- and --------------------- for their continuous help‚ support and time during the entire course of my internship. I am also very grateful to all the staff members at RAWBANK‚ especially ----------------- and ---------------
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Hospitality‚ Tourism & Culinary Arts Bachelor’s Degree INTERNSHIP REPORT GUIDELINE BaCHELOR’S DEGREE The present document aims to propose a structure for the redaction of the Internship Report‚ that must be submitted after the completion of the first internship in all the Bachelor’s Degree programme (Hospitality‚ Tourism and Culinary Arts). These guidelines take into consideration the requirements from the jury that will be evaluating the training report submitted. 1. Cover Please follow the Model
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high competition amongst the mobile networks in the UK‚ customer satisfaction is required to be considered by those companies in order to retain their customers satisfied and to increase their market shares. Therefore‚ the focus of this study is to measure customer satisfaction towards mobile phone service operators in the UK. The research approach which is adopted in this project is based on an extensive literature review on customer satisfaction‚ coupled with gathering and analysis of empirical data
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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In Proceedings of the 17th IEE UK Teletraffic Symposium‚ Dublin‚ Ireland‚ May 16-18‚ 2001 QUANTIFYING CUSTOMER SATISFACTION WITH E-COMMERCE WEBSITES Hubert Graja and Jennifer McManis1 Abstract E-commerce is an increasingly significant part of the global economy. Users of E-commerce Web sites often have high expectations for the quality of service‚ and if those expectations are not met‚ the next site is only a click away. A number of performance problems have been observed for E-commerce Web sites
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ISLAMIC UNIVERSITY IN UGANDA FACULTY OF SCIENCE DEPARTMENT OF COMPUTER SCIENCE INTERNSHIP REPORT Bachelor of Computer Science BY GWADYA HUSSEIN REG.NO: TELEPHONE: E-mail: 112-063061-07348 0703590221‚ 0779062099 technician.utcelgon@yahoo.com‚ technician.elgon@gmail.com SUPERVISOR MR. OMUJAL MARTIN START: 2nd JUNE END: 15th JULY 2014 DECLARATION I Gwadya Hussein‚ do hereby declare that this Industrial Training Report is original and has not been published and or submitted for any other degree
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HIGHER INSTITUTE OF AGRICULTURE & ANIMAL PRODUCTION (ISAE) DEPARTMENT OF RURAL DEVELOPMENT & AGRIBUSINESS (RDA) COURSE: RESEARCH METHODOLOGY (RM) CREDITS: 3 = 45 hrs (30 Theory + 15 TP) CLASS: RDA 4th Yr‚ Aug 2012 VENUE: Rubilizi Campus‚ CONVENOR: Dr. J. Richard N. KANYARUKIGA PhD (IWRM)‚ UDSM‚ Tanzania; MSc TAD (AE&P)‚ Reading‚ UK; BSc Agric (AS&P)‚ SUA‚ Morogoro‚ Tanzania Contact: Tel: +250 785 437 335; E-mail: jrnkanyarukiga@isae.ac.rw jrnkanyarukiga@yahoo.com kf
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COMPANY PROFILE HISTORY Infosys was co-founded in 1981 by Narayan Murthy‚ Nandan Nilekani‚ N. S. Raghavan‚ S. Gopalakrishnan‚ S. D. Shibulal‚ K. Dinesh and Ashok Arora after they resigned from Patni Computer Systems. The company was incorporated as "Infosys Consultants Pvt Ltd." with a capital of Rs. 10‚000 (roughly $250) in Model Colony‚ Pune as the registered office. It signed its first client‚ Data Basics Corporation‚ in New York. In 1983‚ the company’s corporate headquarters was relocated
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Ch-1 ISO 9000 | A set of standards governing the requirements for documentation of a quality program. | | | | Program | A series of coordinated‚ related‚ multiple projects that continue over extended time intended to achieve a goal. | | | | Project | A complex‚ nonroutine‚ one-time effort to create a product or service limited by time‚ budget‚ and specifications. | | | | Project life cycle | The stages found in all projects—definition‚ planning‚ execution
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