CHAPTER -1 INTRODUCTION 1.1 ABOUT THE COMPANY Cosmo Tradex Pvt. Ltd is an introductory broker of Kerford Fx of UK‚ in India. It was started in the year 2002 and is spread all over the states in India. It has opened 246 branches all over India with 500 agencies and more than 1000 franchises. Cosmo offers specialized trading and execution services to individuals and institutional clients. It works as a brokering and consulting house of Kerford Fx for Indian clients and helps in carrying out its
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CASE STUDY: CUSTOMER SERVICE “SERVICE ENCOUNTER” Teacher John O’Grady Tammy Clarissa 24 March 2011 Contents Executive Summary 3 Introduction 4 Service Encounter 5-6 * Types 6-7 Conclusion 8 Bibliography 9 Executive Summary These days‚ services are very commonly sought. For a business‚ if one has good service towards its customers‚ it will surely gain repeat business‚ loyalty and thus‚ built relationships with their customers. Service encounter is mainly
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different value of currency. This study has been undertaken to analyze whether the customer who deals with Thirumaal Finance Limited (TFL) for Foreign Exchange services in Chennai City are satisfied with the services provided by TFL or not. In todays market there are many Foreign Exchange service providers‚ but every customer has some preference to choose a particular Foreign Exchange service provider‚ and the customer who has used TFL service atleast once‚ will only use the TFL services again when
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elsewhere as an internship report or for any other purpose. For any other source that I consulted while carrying out this work‚ references were provided in footnotes and bibliography. Date: 17/08/2011 The internee: Daniel NDAYISABA Signature: Internship supervisor: Mr. Jean Marie Vianney BWANAKWELI (LOH Office manager) Signature: ACKNOWLEDGEMENTS The successful completion of my internship is a result of
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INTERNSHIP REPORT CITI BANK LIMITED [pic] SUBMITTED TO: Head of internship committee. Department Of Business Administration Bahauddin Zakariya University Multan Sub Campus Sahiwal SUBMITTED BY: Muhammad Umair Waqas BBA(Hons.) 6th semester Roll no: BBS-06 Department Of Business Administration
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also required to undergo a two-month internship program with an organization. The intense internship is followed by a comprehensive report witting‚ which is presented to the research and development (R&D) division of institute of Management Studies for evaluation. My internship report is about.The Bank of Khyber. I spent two months in the following department. Credit Department. Cash Department. Consumer Financing. Foreign Exchange Department. This report is a sincere effort to jot down what
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Proposal for the student internship affiliation report Fall semester 2012-2013 Title of the report: Sales and Marketing practices of Mousumi Industries Ltd. Rationale for selecting the report: Throughout my internship period‚ I was assigned to the sales department specifically to observe‚ understand and learn the operational level marketing that is practiced by the sales officers of Cute Cosmetics Ltd. It is very essential for each and every individual to go through this process‚ to understand
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Review and Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. In this paper
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GUIDELINES FOR INTERNSHIP REPORT ( FOR ATC STUDENTS ONLY) All the students are required to follow the following instructions: Each student will have to submit the report in the recommended format. Internship report is an individual task. One can not submit the same report as the other student‚ each report has to be different‚ even if the company is same. The internship report should be properly typed. Submitted both in hard copy as well as soft copy. The internship report should be original
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The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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