relax for the same time. Measuring and managing customer satisfaction is important for the survival‚ development and success of the tourism business (Sirakay‚ 2003). Customer’s satisfaction is the main concern for every resort and hotel in order to keep the customers loyal to the resort and make them permanent visitors. It is believed that higher level of customer satisfaction may result in higher levels of repurchase. When measuring customer satisfaction‚ the basic premise is that consumers reflect
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DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
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Executive Summary: The banking industry in Bangladesh has flourished over the years‚ making double-digit profit percentages‚ sustaining growth and surviving cut-throat competition while providing attractive returns to shareholders. However‚ the greed for more without befitting platform and fundamentals brings its own challenges and questions in people ’s minds. The image of the banking industry has many times been tarnished by several stories regarding the owners in recent media releases. Despite
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after 5 weeks interning in the foreign capital department of Vietnam Development Bank‚ I have decided to choose the topic: “ON LENDING ODA UNDER THE MANAGEMENT OF VIETNAM DEVELOPMENT BANK FROM 2008 TO 2012” as the subject of my mid-course internship report. This report is divided into 3 main parts as follows: Chapter 1: The overview of Vietnam Development Bank (VDB) Chapter 2: The status of on-lending ODA under the management of Vietnam Development Bank from 2008 to 2012. Chapter 3: Suggestions to
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Internship Report “Recruitment and Selection Process “ Of Robi Axiata Ltd. Submitted to‚ Afsana Akhtar Assistant Professor BRAC Business School BRAC University Submitted by‚ Upama Khayer ‚ I.D.-07304103 BRAC Business School BRAC University. Submitted on‚ 05 December‚ 2010 Letter of Transmittal December 05‚ 2010 Ms. Afsana Akhtar Assistant Professor BRAC Business School BRAC University Subject: Letter of Transmittal Dear Madam‚ With great pleasure I submit my Recruitment and
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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Limitations Even though the report finished on time‚ it does not mean that I did not face any problem in doing this research. Every student may have different report since we work in different places. The most difficult problem that I found during doing this research was difficult to get information from managers while doing questionnaire. It may because the employee there is really busy with customer on the calls and other activities such as controlling their subordinates or junior. Most of them
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Intern Report On Customer Service analysis with the overview of marketing and promotional activities of BRAC BANK LTD. SUBMITTED TO 1. Mr. SUNTU KUMAR GHOSH SENIOR LECTURER BBS BRAC UNIVRESITY 2. Ms. Sharmin Shabnam Rahman Lecturer BBS Brac University SUBMITTED BY JOYDEEP SINHA ROY 06304025 DATE OF SUBMISSION: 11th MAY
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Business Internship Report on MCB Bank SUPERVISED BY Respected Teacher MISS SAIMA QADRI SUBMITTED BY Muzamil Hussain BBA-18 Seat No. 210 INSTITUTE OF MODERN SCIENCES AND ARTS‚ HYDERABAD I would like to thank my parents and siblings who supported me in the line of my grooming education and professional degree. They are the ones who ever dragged and buttressed me towards my professional career. Internship performs imperative interaction with the Banking Operations. I selected MCB
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Job Satisfaction at British American Tobacco Bangladesh PART 1 INTRODUCTION 1.1 Topic Job Satisfaction at British American Tobacco Bangladesh 1.2 Background British American Tobacco is the world’s most international tobacco group‚ successfully pursuing a consistent strategy that is building long term shareholder value. Their goals are to grow their brands and the value of their business‚ to improve productivity and to embed the principles of corporate social responsibility
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