goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION :……………………………………… ADDRESS / OFFICE (1) ..........………………………………………………… BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD) CONTACT NO. (...S)..... (1) …………………………… (2) ……………………… INFORMATION COLLECTED FROM ……………………………………… DESIGNATION/ E-MAIL ID …….…………………………………………… NO. OF INTERNET USERS ………..……… HOURS OF USAGE PER
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Historical Background of the organization Janata Bank Limited is the 2nd largest state owned commercial bank in Bangladesh. Immediately after the emergence of Bangladesh in 1971‚ the erstwhile United Bank Limited and Union Bank Limited were named as Janata Bank. It was established under the Bangladesh Bank order 1972. During the privatization process it was incorporated as a public Limited Company on 21‚ May 07 vide certificate of incorporation No-C66933(4425)07. The Bank has taken the over the
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BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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commercial banking system and evaluates the satisfaction level of their customer. The total systematic environment of their operations is mainly for benefiting customers and it also creates a potential impact on the growth of the economics which helps to accelerate the flow of financial activities. Commercial bank and its regulation are needed to protect customers who supply funds to the banking system. By preventing bank runs that might occur if customers became concerned about the safety of their
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have been assigned as an intern at Golden Home Design and Development Ltd for 8 weeks to fulfill my academic requirement of Bachelors of Business Administration (BBA) degree. The duration of my Internship program was 8 weeks which started on December 1‚ 2015 and finished on January 31‚ 2015. In my internship period I have worked on Sales & marketing department. Now I am going to discuss different aspects of my experience and learning about Golden Home Design and Development Ltd. 3.2 Work Experience
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internship report in English major Submitted by DUONG THI TUYET NHI ID number:10034951 ACKNOWLEDGEMENTS In the course of this report‚ I would like to thank all those who helped me complete this training period. First of all‚ I am greatly indebted to Mrs. Nguyen Thi Thuy Loan M.A. as our supervisor for instructing me procedure to do the internship. With her sincere comments from the beginning days of this process‚ I really more mature in recognizing strong points to increase and decrease weaknesses
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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