SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport
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desirable working relationships among all employees‚ maximum employee development‚ high morale in the organization and continuous development and appreciation of human assets. The productivity of the organization depends significantly on employee job satisfaction. It not only influences the maximum work force but greatly improves the sense of morale and commitment towards the organization amongst the employees. Conducive work environment is one that gives workers a sense of pride in what they do. However
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SUMMER INTERNSHIP PROJECT REPORT Company name: Deutsche Bank Title of the report: Private Banking and Wealth Management Area of Research: Marketing Internship start and finish dates: 5th March 2012 – 30th April 2012 NAME Akarshak Tanwar Batch IIPM PGP-B : SS (11-13) SECTION SA-2 ID No. D1113SSIIPMPGPB10024 (JAI-8-CT-1187) ACKNOWLEDGEMENTS I‚ Akarshak Tanwar‚ would like to express my thanks and gratitude to the organization Deutsche Bank for giving me this opportunity for
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Explore by Type Tablet Smartphone Experience more with a Samsung tablet Galaxy Note All you need is a Note Smartphone Everything you need for work and play Smart Feature Phones Smart Feature Phones Dual Sim Phone Stand out with Samsung’s unique design Multimedia Phone Enjoy enhanced multimedia performance Next Explore by Popular Topics Android Apps Aplenty Your portal to Android Market. Let’s Get Social Like‚ Tweet‚ Upload‚ and Share from the palm of your hand
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Internship Report onOverall banking operations; A practical study on JBL‚ Kadirgonj branch‚ RajshahiSubmitted to the Department of Management of Rajshahi University in partial fulfillment of requirement for the award of the MBA degree Under the supervision of Prof. Dr. ANM Jahangir KabirDepartment of ManagementUniversity of RajshahiRajshahi-6205 By Md. RokonuzzamanExam Roll No: 04107262MBA in ManagementSession: 2003-2004University of RajshahiRajshahi-6205 April 20‚ 2010
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| Project on Employee Satisfaction | | | | | | Introduction Job Satisfaction The three important dimensions to job satisfaction are as follows: 1. Job-satisfaction refers to one`s feeling towards one`s job. It can only be inferred but not seen. 2. Job-satisfaction is often determined by how well outcomes meet or exceed expectations. Satisfaction in ones job means increased commitment in the fulfillment of formal requirement. There is greater willingness to invest personal
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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produced that can be correlated back to the temperature. Most thermocouple alloys are commonly available as wire. Thermocouples are manufactured in different combinations of metals and/or calibrations. The calibrations most regularly specified by NSPI customers are J‚ K‚ T and E. High temperature calibrations include R‚ S‚ C and GB. Each calibration has a different temperature range and environment‚ although the
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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CONTENTS CHAPTER CONTENTS PAGE NO EXECUTIVE SUMMARY 2 Chapter I 1.1 1.2 INTRODUCTION Industry Profile Company Profile 3 4 5 Chapter II 2.1 2.2 2.3 2.4 STRUCTURE OF THE ORGANISATION Organizational Structure Organizational Chart Organizational Outlook Duties and Responsibilities of Dept. Heads 11 12 12 13 13 Chapter III 3.1 3.2 3.3 3.4 3.5 3.6
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