References: Buttle‚ F. (2008). Customer Relationship Management (2nd edition). MA‚ USA: Butterworth-Heinemann. Customer Acquisition. Retrieved July 3‚ 2009‚ from Firstsource Website: http://www.firstsource.com/bpo-services/Customer-Acquisition.aspx Customer Retention. Retrieved July 3‚ 2009‚ from
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Customer Relationship Management Challenges in E-business Savita Verma1‚ Umang Soni2‚ Anirban Kundu3 Mechanical Engineering Department‚ Indian Institute of Technology Delhi Indian Institute of Technology Delhi‚ Hauz Khas‚ New Delhi-110016‚ India savita_verma1987@yahoo.co.in umangsoni.iitd@gmail.com anirban.kundu.iitd@gmail.com Abstract— This paper presents essence of Customer Relationship Management (CRM) and its emerging research from challenges in e-business perspective. The challenges associated
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Emotion Regulation: Relationship to Attachment Style Abstract The present study aimed to examine the relationship between the four attachment styles developed by Bartholomew and Horowitz (1991) and emotion regulation‚ specifically the differences between the secure and insecure attachment styles and their ability to use positive or negative emotion regulation. Two hundred and ninety eight participants (216 female‚ 82 male) between
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The doctor-patient relationship has always been the corner stone of health care delivery. In order to fully appreciate the impact MCOs brought on this relationship‚ one must first understand the doctor-patient relationship concept. The doctor–patient relationship has been and remains a keystone of care: the medium in which data are gathered‚ diagnoses and plans are made‚ compliance is accomplished‚ and healing‚ patient activation‚ and support are provided (Lipkin‚ 1995). Issues that have affected
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authors‚ Bowlby and Anisworth‚ are trying to relate are‚ the impacts of stress on the biology body and minds‚ that disrupts the relationships on children’s social and emotional development. Healthy relationship is critical to children’s prosocial development‚ and attachment theory explains how the parent-child bond typically provides the building blocks for all future relationships by helping children master skills they will need to engage with others in positive and productive ways‚ to manage emotions
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The Entity Relationship Diagram (ERD) depicts a conceptual data model that incorporates some of the important scientific information about the real world. It adopts a natural view that the real world consists of entities and relations (Chen‚ 1976). One objective of the ERD is to create a simple‚ easy to understand and conveniently presented data model consisting of entities‚ attributes‚ relationships and cardinalities. The model serves as tool for database design‚ where the model can facilitate communication
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feet notation actually conveys more information about a relationship than the arrow notation. 6. One-to-One Relationship - . A one-to-one relationship specifies that for each row in the primary entity‚ there can be one and no more than one related record in the secondary entity. In a one-to-one relationship‚ the primary key of the first entity is often the primary key of the second entity. 7. One-to Many Relationship - A one too many relationship means that for each record in the primary entity there
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Development of relationship marketing to what it is today Relationship marketing was first defined as a form of marketing developed from direct response marketing campaigns which emphasizes customer retention and satisfaction‚ rather than a dominant focus on sales transactions. Relationship marketing differs from other forms of marketing in that it recognizes the long term value of customer relationships and extends communication beyond intrusive advertising and sales promotional messages. With
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------------------------------------------------- Doctor–patient relationship The doctor–patient relationship is central to the practice of healthcare and is essential for the delivery of high-quality health care in the diagnosis and treatment of disease. The doctor–patient relationship forms one of the foundations of contemporary medical ethics. Most universities teach students from the beginning‚ even before they set foot in hospitals‚ to maintain a professional rapport with patients‚ uphold
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In long-term relationship‚ the major characteristics for success of the relationship are mainly focused at negotiations. Some of the major practices employed for a management success of outsourcing relationship is discussed below. Keeping relationship between key management personnel: If the working relationship is strong and good understanding between the key management of both teams‚ then such relationships often always produce a long lasting result. Most of the successful research for outsourcing
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