New marketing concept suggest modifying original 4P’s of the service marketing mix by adding a fifth P for "people" (Berry‚ 2000). Those entrepreneurs‚ who already realized it‚ now put a big emphasis on employees’ job satisfaction and workers motivation in order to improve service performance and increase the service productivity. Researchers from Harvard University have developed a concept or the Service- profit chain‚ which links are as follows: profit is mainly stimulated by customer loyalty;
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2 Management and Motivation Nancy H. Shanks LEARNING OBJECTIVES By the end of this chapter the student will be able to: ■ ■ ■ ■ ■ Frame the context for understanding the concept of motivation‚ particularly who and what motivates employees; Provide an overview of the different theories of motivation; Identify extrinsic and intrinsic factors that impact motivation; Assess misconceptions about motivation; and‚ Suggest strategies to enhance employee motivation. INTRODUCTION Managers
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* Ordóñez‚ L.‚ Schweitzer‚ M.‚ Galinsky‚ A.‚ & Bazerman‚ M. (2009) * Redmond‚ B. F. (2010). Goal-Setting theory: What am I trying to achieve in my work? Work Attitudes and Motivation. The Pennsylvania State University World Campus/ * Robbins S.‚ Judge T‚ Campbell T * Hewstone M.(2004). Emotion and Motivation. Goal setting and goal striving * Bennett (2009‚ March 15) * Our Actions. (2005). GE 2005 Citizenship Report. General Electric Company‚ Fairfield‚ Connecticut. Retrieved on February
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MOTIVATION IN ORGANIZATION “Motivation refers to the force that cause people to behave in a certain way.” *(Psychological) forces acting on a person that initiate (begin) and direct behavior REWARDS: INSTRINSIC REWARDS The satisfaction received in the process of performing an action. Completion of complex task may give pleasant feelings or solving a problem that benefits other may fulfill person’s mission. A reward given by another person. Promotion Pay increase FOUNDATION OF MOTIVATION Different
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Motivation is response Motivation ± the internalised drive towards the dominant thought of the moment. You cannot motivate anyone ± you can only create a situation to which individuals will respond because they choose to. The ingredients of motivation are within each. When we are awake the motor is running and our motivation for action is responsive to three signals ± neutral‚ forward or reverse. With stimulus‚ both internal and external‚ everything is believed to be possible. But what is happening
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supportive environment‚ leading to financial success‚ customer satisfaction and employee performance – all to drive organisational performance. (SHRM Research Quarterly‚ 2010). This report was made to explain the relationship between leadership and motivation‚ and why these both are important for managers to be aware‚ with reference to relevant theories and concepts. Based on examples in PTEI to illustrate situation related with these both themes‚ it is can be seen that with key leadership element
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This section will look at those motivations and examine some theories to help us understand and explain them in more depth. Then we can start to apply them in setting up a new venture. Maslow Abraham Maslow (1908-1970) is considered to be the father of motivation theory. His theories are still held in great esteem and form the basis of any study into the working of human motivation. His most famous theory revolves around the concept that there is a hierarchy of needs which are common to all
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Motivation: Motivation is derived from Latin word mover which means “to move” motivation is the process that account for an individual’s intensity direction and persistence of efforts toward attaining a goal. While general motivation is concerned with effort to word any goal we will narrow the focus to organizational goals in order to reflect our singular interest in work related behavior. The three key elements in our definition are intensity direction and persistence intensity is concerned
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Motivation in the Workplace Nhu-Khanh Nguyen Organizational Devlopment & Culture November 10‚ 2010 Abstract In today’s competitive marketplace‚ understanding what stems employee motivation and ways to improve organizational performance is critical. To ensure success‚ employers continuously strive to look for ways to maintain employees’ motivation and engagement towards the job. This is easier said than done. Individuals are motivated differently as they all come from different backgrounds
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Motivation of Employee People join and work in organization to satisfy their needs. They are fascinated to organizations that have the funds of rewarding their wants. These wealth are called “incentives (compensation‚ benefits)” (M. Maccoby‚ 9) of rewards; organizations use them to initiate people to contribute their efforts on the way to achieve organizational goals. The continued existence of an organization depends on its capability to attract and stimulate people to accomplish these individual
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