CHAPTER OVERVIEW Hospitality is one of the world’s most exciting and rewarding industries. If you choose it for your career‚ you will select from a wide variety of employers‚ locations‚ and daily job activities that can lead to your success and personal satisfaction. In this chapter‚ you will review some important ways in which the hospitality industry is unique. You will also learn the definition of accounting and how accounting helps managers like you use financial information to make good
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Introduction to Hospitality and tourism Lecture 1 Tourism : Activity of people taking trips away from home and the industry which has developed to cater to/support the needs of tourism. (does not include migrants‚ PR‚ illegal immigrants) History of tourism * Early travellers travelled for: 1) curiosity 2) food and hunting (survival) 3) trade (trade routes formed – silk
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PCLL Conversion Examination June 2011 Examiner’s Comments Hong Kong Legal System The examination consisted of three questions two of which were compulsory. The three questions addressed: HK sources of law‚ jury service and reciprocity between the HKSAR and PRC legal systems. The examination was held over two hours and written on a closed book basis. As with past exams‚ the examiners prepared a list of factors in advance of the examination that were relevant to answering each question. Thus‚ to
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Review of Ethics Articles in Hospitality Journals 1990 to 2000 Christine Jaszay‚ Ph.D. Associate Professor Director of the Marion W. Isbell Endowment for Hospitality Ethics Northern Arizona University May 20‚200l Purpose The purpose of this paper is to review and assess the hospitality literature on ethics to result in a synthesis of the material. At the onset‚ it was assumed that there were many articles on the topic of ethics in the various hospitality journals over the past ten years
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Hotel industry guest satisfaction surveys show a clear indication of the value of a well-run Housekeeping Department and how hotel cleanliness is the most important issue in whether a hotel guest returns to a particular property or not. You are a team from a hospitality consulting company that has been contacted by the new owner of your assigned hotel. While the owner has a management contract for most aspects of the management of the hotel with the chain‚ he has gained approval to handle the
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The Essence of Our Legal System Spending time in the courtroom is definitely not like spending time in front of the television set watching Law and Order. In fact‚ the two are really nothing alike. A room full of observers and people invested in the case usually does not present itself in the actual courtroom. The attorneys are not amazing orators who know just what to say to change the entire outcome of the case. Media personnel are no where to be found. Sometimes one may even think that the
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HOSPITALITY INDUSTRY AND CUSTOMER RELATIONSHIP MANAGEMENT: The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. “CRM”‚ or Customer Relationship Management‚ is one of the most important
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pending in our courts . The number of pending cases may be due to many loop holes in our legal system ‚ these loop holes are known to us but some of them cannot be dealt with because of stringent laws ‚ moreover to face them and to reduce the number a new thing came into being known as ADR ( Alternate Dispute Resolution ) system which as the name suggests is an alternative system to the commonly followed litigation system which is time consuming and sometimes doesn’t provide a common judgment which may
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because English Law is the legal system of England and Wales and is the basis of common law legal systems used in most Commonwealth countries and the United States except Louisiana. And also the essence of English common law is that it is made by judges sitting in courts‚ applying their common sense and knowledge of legal precedent (stare decisis) to the facts before them. The legal system and method is designed to provide a clear explanation of the english legal system and how it works in practice
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Industries like the hospitality industry find successes in the global markets that are unheard of traditionally. Businesses such as Subway‚ McDonalds‚ and Wal-Mart are prime examples of global businesses experiencing much success. Understanding exactly what globalization is and how globalization has impacted the hospitality industry in both positive and negative ways and consumer contributions to the success of the industry. Even with the ups and downs of the economy‚ the hospitality has been able to
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