A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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in India are sold on credit. M&M sells ‘Swaraj’ brand of tractors. When Mahindra & Mahindra (M&M) acquired Punjab Tractors Ltd (PTL) for RS 1‚489 crore in March 2007‚ the latter was a pale outline of its former self. Why? Chennai-based Tractor and Farm Equipment (TAFE ) bought Eicher Motors’s tractor division‚ increasing its market share to 22%. This brought TAFE‚ whose earlier market share was just 14 per cent‚ within striking distance of M&M‚ whose share was 31 per cent.
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Raw Materials M&Ms’ have two main components‚ hardened liquid chocolate and the hard candy shell. Liquid chocolate comes from a blend of whole milk‚ cocoa butter‚ sugar‚ and chocolate liquor‚ among other ingredients. The candy shell is made from a blend of sugar and corn syrup. The Production Process 1 The liquid chocolate is poured into tiny molds to create the chocolate centers of the candy. 2 After the candies are formed‚ they are "tumbled" to make the chocolate center smooth and rounded
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carefree and Ellen is in a good place. Grandma wins custody. Makes Ellen work in the farms for her Ellen’s grandmother‚ however‚ is insistent that Ellen is a mirror image of her father‚ a wretched man whom both Ellen and her grandmother hate. She is constantly reminding Ellen that she is just like her father and somehow wants revenge on him through her torture of Ellen. Ellen’s grandmother also tells Ellen that she is to blame for her mother’s death‚ because Ellen had allowed her to die. Ellen is sent
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In the book Ellen Foster by Kaye Gibbons‚ Ellen Foster grows up in the south dealing with many hardships like her mothers‚ fathers‚ and grand mothers death. Ellen learns to understand race by growing up around many African Americans. Ellen learns many differences about the ways African Americans and whites live by spending time with Starletta and her family. Starletta’s family all stay in one room. They have no toilet so they have to go to the bathroom outside. Starletta’s mom makes quilts and
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Ellen Fans !! Ellen degeneres is a famous talk show host‚ She just loves giving gifts to people that come to her show or that are on her show or even are not able to get stuff. So she is just loving caring and welcoming to all of her fans.another thing is she just wants everyone to be the body that god gave to you. Ellen’s Career !! Ellen degeneres became a famous comedian and one year after that she became the “funniest person in America”. Ironically Ellen wanted
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M&Ms® Project Report September 12‚ 2013 Abstract This paper will discuss the methods taught in Statistics this past semesters using what is being referred to as the M&M® project. Methods include random sampling‚ calculating random proportions‚ mean‚ standard deviations‚ creating histograms and identifying their shape such as bell‚ constructing confidence intervals for proportions and hypothesis testing of the samples. Each section of the M&M® project will demonstrate
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Ellen DeGeneres might be better known for her short spurts of memory as Dory in Finding Nemo‚ but she is also known for her shocking coming out in 1997 on network television. Her coming out was one of the most important events to happen that year. Her show and career suffered for a bit‚ but she was able to show society another face of the gay community‚ and she went on to become one of the most influential women in today’s world. Ellen DeGeneres’ coming out was one of the best things to happen in
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either mentally or physically‚ for one’s survival. Ellen shows this skill throughout the novel by dealing with child abuse. One example of this is her ability to cope with her father who is a self-destructive alcoholic. In the novel‚ Ellen is left to live alone with her father after her mother sadly passed away. This makes her life a lot worse because when her father is drunk he expects her to take her mother’s place. For example‚ one night when Ellen was at home her father tries to grab her and actually
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Ellen DeGeneres Gladys Whitaker BUS 119: Principles of Personal and Organizational Leadership Suzanne Pantoja October 13‚ 2014 As humans‚ most of us desire changing the world‚ hoping to make it more peaceful‚ prosperous‚ and more harmonious. Of course we all know that to change things‚ or help someone‚ or groups‚ etc‚ it takes money and usually a lot of it. But‚ with the right effective leadership skills and abilities‚ some people are able to change the lives of many. That is what
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