The Encarta World English Dictionary defines catering as‚ “to provide what is wanted or needed in a particular situation or by a particular group of people; to provide food and drink for a social or business function” (Encarta Dictionary‚ letter C.) Catering an event is something that is very important‚ not only within the job‚ but throughout the process of training. In fact‚ without proper training‚ one may lack set of skills that can stop an individual from achieving success at customer satisfaction
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INTRODUCTION Human resource management is one of the major part of the organisation where that focus on management‚ recruitment‚ and providing direction for the people who works in the organisation (about.com‚ 2010). And we can also define; human resource management is the function that deals with the issues function that deals with issues related to people such as compensation‚ hiring‚ performance management‚ employee motivation‚ and training and development programmes. Concerning to team
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Study of Tourism‚ Hospitality and Event Nowadays‚ with the rapid development of economy‚ tourism‚ hospitality and event industries are faced with more opportunities‚ but more challenges as well‚ such as the more competitive market and similar industries‚ personalized customer demands and higher service qualities requirements and so on. Therefore‚ studying and understanding the three industries‚ discovering the interrelated nature of them and the way they promote each other will contribute to promoting
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Re-emerging and emerging diseases especially those related to viruses all through history have comprised of the most feared plagues of the past. Although new infections continue to emerge today‚ many of the old plagues are still with us. (1) “Emerging” diseases can be defined as diseases / infections that have newly appeared in a population or have existed but are quickly increasing in geographic range or incidence. Among recent examples are Lyme disease‚ Hantavirus pulmonary syndrome‚ HIV/AIDS
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out of producing product A into producing product B. our analysis simple we consider an economy that produces only two products‚ A and B (see Fig. 2.1). Imagine that all of an economy’s resources‚ such as land‚ labour and capital‚ were used in industry A. Then Q0 of A would be
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As the trend towards sugar-free and low-calorie foods gathers momentum‚ food and beverage firms like Cadbury‚ HLL‚ ITC Foods‚ Glaxo Smithkline and Weikfield are firming up plans to foray in this segment. While HLL is working on low-calorie pre-mixed tea and coffee mixes‚ Cadbury is planning to launch sugar-free chocolates and confectionery. “We are exploring options in the sugar-free chocolate segment‚” confirmed a Cadbury official. Other firms working on sugar-free or ’healthier’ food products
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Name Course Current & Emerging Technology Running a start-up company is a fairly easy task to take with basic business administrative skills. The problem start to arise when the business is showing progress and growth and expansion is imminent. At this juncture of growth‚ two things unfold for the business. The business earns more profits due to customer base growth‚ also known as economies of scale and also the business may run into difficulties in the daily running‚ also known as diseconomy
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Situational Leadership in Hospitality If one look at the nature of the hospitality industry‚ it is serviced-base‚ it is labor-intensive‚ it is renowned for its high staff turnover and labor diversity in term of age‚ culture‚ and background; one may conclude that the industry is all about people. When people become the most valuable asset of an organization‚ simply managing them is no longer sufficient to compete in today’s challenging business world. Leadership has become the new key operative word
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Question: John is a manager of a university，Tom is a college student.They are talking about the new trends of logistics areas.The useful words which may be involved in the dialog are as follows.Please try to design the dialog. J（John） T（Tom） T: Hello Mr.Jonh‚these days I have read some books on the the trends of logistics in the future.But I found that articles about the field is not as enough as I expected. I think the problem has an important significance for the future development
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of service quality The Gap model of service quality was developed by Parasuraman‚ Berry and Zeithaml (1985)‚ and more recently described in Zeithaml and Bitner (2003). It has served as a framework for research in services marketing‚ including hospitality marketing‚ for over two decades. The model identifies four specific gaps leading to a fifth overall gap between customers’ expectations and perceived service. The five gaps x Customers have expectations for service experiences and they use them
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