SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through managing
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Mega Trends Megatrends are global‚ transformative and macro-economic forces in societal development that will very likely affect the future in the next era. They involve business‚ economy‚ society‚ cultures and personal lives thereby defining our future world and its increasing pace of change. Mega trends have different meanings and impacts for different industries‚ companies and individuals. Analysis of these mega trends and their implications forms an important component of a company’s future
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Questionnaire surveys: typology‚ design and coding 1. Introduction In current surveys‚ as the range of surveys and the number of pollee have increased‚ the importance of the questionnaire has become increased much more. In 2009‚ there is one survey can express well. The survey was conducted by a food frequency questionnaire (FFQ) is a questionnaire to assess diet consumed in people‚ and may be used as a research instrument. Examples of usages include assessment of intake of vitamins or
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Emerging Infectious Diseases Megan Jones BIO 101 Final Paper Over the past few years‚ it has become quite obvious that Emerging Infectious Diseases (EID) pose a much larger threat than they did thirty years ago. By observing their studies and trends‚ experts have nearly proven that Emerging Infectious Diseases are not just a thing of the past. Many of these diseases originate in a non-human animal source‚ also known as zoonoses (zoonotic hosts). It is most important that the experts communicate
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The Most Recent Trends and Emerging Values in Human Resource Management: Comparative Analysis Rima Česynienė Vilniaus universitetas Saulėtekio al. 9‚ LT-01513‚ Vilnius The article deals with the complexity of human resource management in the context of business globalization. The global trends in human resource management are shaped by competitiveness‚ downsizing‚ outsourcing‚ more diverse work force and an ageing population. On the contrary‚ the cultural differences significantly affect
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THE NEW DEVELOPMENT COMMUNICATION: A Review of Emerging Philosophy‚ Trends and Practices Globally and in Africa Dr Ani Casimir Kingston Chukwunonyelum Millenium Good Governance Project‚ Vice Chancellor’s Office‚ Institute of African studies‚ University of Nigeria.cepperngo@yahoo.com Abstract This article introduces
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The Five Ages Of Tourism | | Introduction: The 5 Ages of Tourism In our current era‚ travel requires nothing more than a computer and a couple hundred dollars in the bank. Anyone can simply get on a computer and buy a ticket for the next day to go anywhere in the world he or she wants. Travel has never been faster or more convenient as it is today‚ and that convenience is what leads to tourism. Tourism is the largest industry in the world when all of its subgroups are combined;
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Trends in Human Resources As any professional knows‚ there is no way to stay the same and stay ahead of the competition. Staying stagnant will almost always lead to failure and it is often the easiest way to kill a business and to kill employee productivity. As with cars‚ fashion‚ and pop culture‚ business too has trends; what’s hot this year can easily fizzle out by next year. Political environments and many other external factors play a role in what trends are hot in business and human resources
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Title: TOURISM AND ITS CURRENT TRENDS INTRODUCTION : Started as a private initiative to promote the Philippines as a major travel destination‚ the Philippine Tourist & Travel Association was organized in 1950. In 1956‚ the Board of Travel and Tourist Industry was created by Philippine Congress. As stipulated in the Integrated Reorganization Plan in 1972 sanctioned as a law under Presidential Decree No. 1‚ as amended‚ the Department of Trade and Tourism was established‚ reorganizing the then Department
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Title Page (i) Title of submission : Emerging Management Paradigms in Education‚ (ii) Theme area : Emerging Management Paradigms in Education‚ : Prof R Ramakrishnan (iii) Name of the author (iv) Designation with Department :Head‚ Department of Management Studies (v) Mailing address: College: Muthayammal Engineering College‚ Rasipuram 637408 Residence: Suri Illam‚ 10A Swami Sivananda Salai‚ Rasipuram 637408 (vi) E-mail address : ramakrish54@gmail.com or ramakrish54@yahoo.com (vii) Phone number(s)
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