Field Research Project Changing Trends in Customer Relationship Management in the Airline Industry Project Proposal Anand Jumani MGB12IBWM031 Nikunj Karnani MGB12GLM013 Prachir Verma MGB12IBWM044 Under the guidance
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INTRODUCTION: Aviation industry plays a key role in economic development‚ growth of tourism and social development. The Indian Aviation industry has witnessed a turbulent phase over the last few years. In the recent years‚ the industry saw the emergence of the low cost carriers and liberalisation of government norms which impacted the global aviation industry. More recently‚ the global economic downturn of 2008 dealt a severe blow to the aviation industry the world over. The article gives a brief
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2. Introduction The purpose of this report is to compare and evaluate the adaptation of the marketing mix (MM) of two airlines with respect to a certain marketing tactic. Therefore‚ Etihad Airways‚ the national carrier of the United Arab Emirates (UAE) and the South African low-cost carrier Mango have been chosen for the comparison. Hence‚ brand positioning and awareness will be appraised as a marketing tactic for both airlines. Secondly‚ this report will compare and evaluate how these two airlines
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An airline alliance is an agreement between two or more airlines to cooperate on a substantial level. The three largest alliances are the Star Alliance‚ SkyTeam and Oneworld. Alliances also form between cargo airlines‚ such as that of WOW Alliance‚ SkyTeam Cargo and ANA/UPS Alliance. Alliances provide a network of connectivity and convenience for international passengers and international packages. Benefits and costs Benefits can consist of: An extended and optimized network: this is often
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2011‚ CARGO E-CHARTBOOK Q4 2011 [online]‚ 3‚ Available from: http://www.iata.org/whatwedo/Documents/economics/eChartbook-Q4-2011.pdf [Accessed: 29/01/2012] [6] Emirates 2011‚ Complete Annual Report 2010-2011 [online]‚ 40‚ Available from: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx [Accessed: 29/01/2012] [7] Emirates 2011‚ Complete Annual Report 2010-2011 [online]‚ 6‚ Available from: http://www.theemiratesgroup.com/english/facts-figures/annual-report.aspx [Accessed: 29/01/2012]
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1/15/14 P. 3 Why Is Dubai a Rich Country? What makes a country rich? Is it the monetary wealth of the elite‚ the quality of life its citizens have? No‚ it is productive that country is. Dubai‚ an emirate of Arab‚ is mostly associated by being a part of the Gulf‚ which in turn makes people think Dubai got so “rich” because of oil. Dubai owes its wealth to the factors of production it uses to be so productive. Although oil is a natural resource attributed to Dubai‚ it is not the most influential
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At Southwest Airlines‚ "We Love Your Bags" MRKT 5000 1. Describe the various promotion elements that Southwest Airlines uses in its integrated marketing communications. Southwest Airlines Company is an American airline with headquarters in Dallas‚ Texas. Based on domestic passengers carried‚ Southwest Airlines is the largest airline in the United States. (2010 -06-30)[upThe The airline operates more than 3‚400 flights a day [update]utilizing a fleet of 552 aircraft. While operating in an extremely
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Budget Airlines Threats and opportunities within the industry‚ a brief Report Mr. Craig Haldane Glasgow‚ 30th November 2014 Contents 1. 2. 3. 4. 5. Introduction: What is a Budget or Low Cost Airline……………………………………………………… 1 Strategies Within the Industry……………………………………………………………………………………… 1 Threats Within the Industry…………………………………………………………………………………………. 2 Opportunities within the Industry………………………………………………………………………………… 2 Conclusion…………………………………………………………………………………………………………………... 3 1. Introduction: What
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IndiGo Airlines – A Case study in International Business Strategy The right thing to do is also the smart thing to do The success of Indigo is a mix of a clear brand promise of "on time" and supported with slick branding and signage‚ smart technology support and a passionate and young work force who multi-task. About Indigo IndiGo is India’s largest airline with a market share of 29.5 per cent as of June‚2013 as well as the country’s largest low fare carrier. IndiGo is the fastest growing
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