Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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Holistic Practitioner NUR 551 The aim of this assignment is to holistically evaluate the Bio-psychosocial factors and influences on health and well being‚ of a lady in her sixties who is living with chronic venous leg ulcers. It will begin with a patient profile‚ and in order to comply with the Nursing and Midwifery Council Code of Conduct (NMC) the name of the patient has been changed to Martha (NMC‚ 2008). Informed consent was gained by the patient prior to this assignment being written. It
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The University of Phoenix: A Holistic Approach to Adult Learning University of Phoenix Certification Workshop July 7‚ 2003 The University of Phoenix: A holistic approach to adult learning. The University of Phoenix offers professional students in training an opportunity to further their education at an accredited institution‚ facilitated by working professionals who together develop reciprocal relationships. The purpose of this paper is to define the University of Phoenix Philosophy
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Indian Hotel Industry Overview & Opportunities • Ask a question Raise your hand Type question Australia Unlimited Contents • • • • • • • • • • Key facts Advantage India Market overview Emerging Trends Investments Key initiatives Opportunities About HICSA 2011 Hotel development mission AUSTRADE INDIA – Travel and Tourism KEY FACTS AT A GLANCE • Contribution of travel and tourism to GDP expected to rise from AUD 120 bn in year 2010 to AUD 350 bn by year 2020 • Average growth
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Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s
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strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps
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A. Introduction The report will be focused on China’s cultural dimensions in tourism development. Religion‚ food‚ festivals‚ music and leisure activities are the 5 cultural elements that are going to be examined how to be used for itinerary planning and will be supported with real itineraries. It is then followed by evaluating how the itineraries meet the cultural expectations of different market segments. Last but not least‚ suggestions on how to communicate with the local people effectively will
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Section 1: Introduction I am require to review a play activity that I used my observational skills to plan for. I decided to do indoor art activity‚ which was making a Robin with the Children while observing TC by doing this activity may learn the textures and colours‚ and they will use a hand and eye co-ordination. The Intellectual‚ Physical‚ Language‚ social and emotional observations allows us to find out what children understand‚ how they think‚ what they are able to do‚ and interests are. This
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n 1994 in Rwanda‚ a million members of the Tutsi tribe were killed by members of the Hutu tribe in a massacre that took place while the world looked away. "Hotel Rwanda" is not the story of that massacre. It is the story of a hotel manager who saved the lives of 1‚200 people by being‚ essentially‚ a very good hotel manager. The man is named Paul Rusesabagina‚ and he is played by Don Cheadle as a man of quiet‚ steady competence in a time of chaos. This is not the kind of man the camera silhouettes
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Holistic healthcare In holism there is a belief that wellbeing is more than what is going on in the body physically in terms of illness or disease‚ but also on a deeper level with psychological‚ spiritual‚ emotional‚ social and environmental aspects. These aspects are all equally important and essential for optimal and sustainable health and wellbeing. In a holistic approach the health care provider aim to address and balance all pieces together to be able to prevent and solve any issues‚ illness
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