BA9203 TOTAL QUALITY MANAGEMENT UNIT I INTRODUCTION TO QUALITY MANAGEMENT Definitions – TOM framework‚ benefits‚ awareness and obstacles. Quality – vision‚ mission and policy statements. Customer Focus – customer perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT Overview of the contributions of Deming
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Q1. "Management is a combination Art‚ Science & Profession" Explain fully. Management is a concept which cannot be limited to any specific area. It is a part of our day-to-day life. Management is managing oneself. It is a broad term which is a combination of Planning‚ Organizing‚ Controlling‚ Directing and Co-ordinating. As rightly defined by Koontz Management has been defined as the creation and maintenance of internal environment in an enterprise‚ where individuals working together in groups
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INTRODUCTION TO MEMORY MANAGEMENT In multiprogramming‚ the CPU switches from one process to another. Therefore‚ processes must be inside the main memory at the same time. The memory manager must ensure that memory is shared efficiently and is free from errors. It must take care of the following issues in memory management. 1. It must ensure that the memory spaces of processes are protected so that unauthorized access is prevented. 2. It must ensure that each process has enough memory
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Decision Support System for John Day Reservoir. A Decision Support System (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management‚ operations‚ and planning levels of an organization (usually mid and higher management) and help to make decisions‚ which may be rapidly changing and not easily specified in advance (Unstructured and Semi-Structured decision problems). Decision support systems can be either fully computerized
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Chapter 1 Introduction to Human Resource Management 1) The basic functions of the management process include all of the following EXCEPT ________. A) planning B) organizing C) outsourcing D) leading Explanation: C) The five basic functions of the management process include planning‚ organizing‚ staffing‚ leading‚ and controlling. Outsourcing jobs may be an aspect of human resources‚ but it is not one of the primary management functions. 2) Which of the following is the person responsible for
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To begin with‚ Introduction to Market-Based Management was an excellent booklet and provided an extreme amount of information to organizations who currently follow a command-based management approach. Although‚ according to the market-based management booklet a market-based approach is best for organizations who want to be successful‚ it is by no means an easy transition. In order for a company to fully transition from command-based management to market-based management they have to undergo a tedious
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information automatically is called Management Information System (MIS). Management Information System is the term given to the discipline focused on the integration of computer systems with the aims and objectives on an organisation. Management information systems may provide the information needed to manage organizations with efficiently and effectively. Management Information System may classify to three primary resources which are technology‚ information‚ and people. Management Information System is regarded
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Chapter 1 Business Information Systems in Your Career Classification Schema: AACSB: The Association to Advance Collegiate Schools of Business CASE: Bloom/author cognitive categories of content‚ analysis‚ synthesis‚ and evaluation True-False Questions 1. Internet advertising is growing at a rate of more than 30 percent a year Answer: False Page Reference: 6 Difficulty: Hard AACSB: Reflective Thinking 2. A business model describes how a company produces‚ delivers‚ and
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statements about information management is true? | | It is a form of management that appeared with the introduction of computers. | | | Two types of information technology are the cash register and the typewriter. | | | Throughout history‚ organizations have been reticent to adopt new information technologies. | | | Businesses are not typically interested in information technologies that offer speed. | | | All of these statement about information management are true. | View Feedback
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assuming monthly compounding? a. 119‚152.42 b. 119‚162.42 c. 119‚172.42 d. 119‚182.42 e. None of the above Solution: The answer is A. FV=-138‚000; I/Y=2.45; N=72; C/Y=P/Y=12; CPT PV 2. First Bank of Midesto Medeque pays a 9.45% nominal rate of interest compounded weekly. What is the effective rate of interest? a. 9.60% b. 9.70% c. 9.80% d. 9.90% e. None of the above Solution: The answer is D. ICONV: NOM=9.45; C/Y=52; CPT EFF3. QKL Co. plans a new project that will generate $ 265‚000 of
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