2/21/2014 EM 502 OPERATIONS MANAGEMENT INTRODUCTION Middle East Technical University 1 Department of Industrial Engineering 06531 Ankara / Turkey General Information • Textbook: Operations Management by Heizer and Render‚ Prentice Hall‚ 10th Edition‚ 2010. • Grading – Midterm Exams (2) 60% – Final (Comprehensive) 20% – Case Studies (2 or 3 – team work) 20% Middle East Technical University 2 Department of Industrial Engineering 06531 Ankara / Turkey 1 2/21/2014 Outline • • • • • • • •
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1.0 INTRODUCTION TO CONTRACT MANAGEMENT A contract is an agreement having a lawful object entered into voluntarily by two or more parties‚ each of whom intends to create one or more legal obligations between or among them. The elements of a contract are "offer" and "acceptance" by "competent persons" having legal capacity who exchanges "consideration" to create "mutuality of obligation. i.e. 1. Offer and Acceptance 2. Competent Persons 3. Consideration 4. Mutual Obligation 5. Lawful
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Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
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International Portfolio Management Fall 2010 PROBLEM SET 1 Investment Policy and Bond Portfolio management Due date: Friday‚ September 17‚ 5:00 pm. No late problem sets will be accepted. 1. Assume that at retirement you have accumulated $825‚000 in a variable annuity contract. The assumed investment return is 5.5% and your life expectancy is 18 years. What is the hypothetical constant benefit payment? PV = -825‚000‚ i = 5.5‚ n = 18‚ PMT = 73‚358.93. 2. You manage a
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INTRODUCTION: A.Development Management brings together expertise in political science‚ economics‚ management studies and public administration to engage in problems relating to the institutions and organizations of development. The analytical focus of research is on the institutional roots of developmental and anti-developmental processes‚ and the roles and effectiveness of the local‚ national and international organisations that drive development forward. Development management deals with the
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Introduction Organisational aims Production system as a process Operations Management Introduction Organisational aims Production system as a process Examples Operations Management v1.0 Needs Logistics & Distribution Information Systems ty ty Safe gn reen gnE gniireeniignE 2 Introduction Organisational aims Production outcomes What is a Product? • Need-satisfying offering of an organization – Example • Procter & Gamble does not sell laundry detergent
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Introduction to Operations Management Contents: 1- What Is Operations Management (OM)? 2- OM Decisions. 3- Contributions of OM to the society. 4- The emergence of OM. 5- The Ever-Changing World of Operations Management. 6- Historical Development of OM. 7- The Main Challenges Face OM (+ in Sudan) – “ASSIGNMENT” 1-What is Operations Management? 1- Operations Management (OM) is the management of the direct recourses that are required to produce and deliver an organization’s goods
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concept of management is universal and very old. That is why different views have been expressed about its nature by different writers from time to time. The continuous and rapid development of management principles and practices in organization has changed the nature of management. The main points of view about the nature of management are given below: Management as an Art‚ Science or Both A lot of controversy arises whether management is an art or science or both. It is said that the management is the
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MANAGEMENT CHALLENGES AND SOLUTIONS Managers spend their days juggling projects‚ people‚ and problems. Good managers have learned how to balance them. They complete projects successfully and on time‚ guide and support their employees‚ maintain good relationships with customers‚ and solve problems quickly and decisively. Less effective managers often get bogged down and sidetracked. A good manager recognizes challenges and finds ways to solve them. Less effective managers may not even recognize
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Distribution Management Introduction to What do we mean by Logistics? • Logistics concerns itself with the movement of the physical flow which begins with the source of supply and ends at the point of consumption. • Logistics is also concerned with: • • • • • • • Plant and warehouse location Inventory levels Production scheduling Materials management Storage Customer order processing Inwards and outwards freight and • Distribution channels. History of warehouse • In early writings
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