Chapter 1 Introduction to Service Marketing Contents [A] MEANING AND DEFITION [B] FACTORS RESPONSIBLE FOR GROWTH OF SERVICE SECTOR [C] ROLE OF SERVICES [D] CHARACTERISTICS OF SERVICES [E] CLASSIFICATION OF SERVICES [F] SERVICE MARKETING ENVIRONMENT [G] GOODS/SERVICE MARKETING [H] PRODUCT SERVICE CONTINUUM [I] CONSUMER BEHAVIOUR [J] SERVICE MARKETING TRINITY [K] SERVICE GUARANTEE [L] SERVICE ENCOUNTER [M] ZONE OF TOLERANCE [N] CORE AND SUPPLEMENTARY PRODUCT [O] BUYING ROLES [P]
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P6: Describe how political‚ legal and social factors are impacting upon the business activities of the selected organisations and their stakeholders M3: Analyse how political‚ legal and social factors have impacted on the two contrasting organisations Political Factors Political Stability Political stability is crucial for Waitrose for many reasons. One of the reasons for this is because if the Government is stable it means there is a greater certainty and assurance within the business therefore
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P6: Binding Precedent: A precedent from an earlier case that must be followed even if the later judge doesn’t agree. When a higher court makes a decision‚ it is a binding that all courts who are lower. R V DUDELY and Stevens (1884): The two shipwrecked men kill and ate the cabin boy‚ later both men were convicted to murder. The ratio Decidendi: The ratio Decidendi is binding on lower courts and stands in contrast to obiter dicta. The court gave three reasons for refusing a defence of necessity
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BB0024– Introduction to International Marketing - 4 Credits (Book ID: BO103) Q.1 Name and explain with suitable examples‚ three reasons why international marketing is more challenging than domestic marketing. Ans. International marketing is more challenging than domestic marketing because the scope is much wider - in essence‚ when a company or individual markets on an international scale‚ they are marketing to the entire world‚ rather than a specific country. Since the scope is global‚ the
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Marketing Research In this section of ‘introduction to marketing’ I will be talking about and describing the different types of Market research that uses in order to have its marketing plans developed and contributed Towards. Which of the methods of marketing research used by Kellogg’s and internal‚ and which are external? Internal marketing: Sales figures Previous marketing research External marketing: Questionnaires and Surveys Interviews
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D2 introduction to marketing Market research is the action of gathering information about consumers’ needs and preferences. There are various limitations faced by market research which can hinder the validity and use of the information gathered from the research. Without market research Bedford College would fail without a doubt because in order to succeed Bedford college need to know what their target audience want and need. Before Bedford College starts analysing they will first need to gather
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INTRODUCTION TO THE ELEMENTS OF MARKETING by Professor Larry Isaacson Marketing is the process of planning and carrying out exchanges between buyers and sellers. Planning and implementing such exchanges is not always simple‚ but it is generally based on the use of just a few basic marketing concepts. The purpose of this introductory note is briefly to define and describe these concepts and suggest ways to use them to solve marketing problems and plan marketing programs. Many of the concepts are
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surrounding environment that influences consumers and the marketing organization. When we ask ‘is there a market for this product?’ we are asking whether there are people who would want to buy/use that product. An important part of marketing is analyzing the environment and identifying market needs. You cant successfully promote or sell a product if you don’t know who the potential customers are what’s important to them. The aim of marketing is to know and understand the customer so well the product
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Service Marketing Control Continuous: 20% group assignment week 10 20% individual week 8 20% test: 2 Q° during 2 hours Subject to analyse: Service Organization (can be from food sector (restaurant)‚ hotel‚ education‚ hospital (medical services…) See from both sides: Favourable and Unfavourable (+suggestion to ameliorate an unfavourable point) Marketing Mix Service: 7P’s : Product Intangible product‚ you do not own the product‚ experience of using it. You don’t buy the provider of the service
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P3 Market Research 24/09/12 P3 Describe how a selected organisation uses marketing research to contribute to the development of its Marketing Plans. Market Research: is the process of gathering‚ analysing and interpreting information about a market. You can be talking about a product or service to be offered for sale in that specific market and about the past‚ present and potential customers for the product or service. Market Research Includes: * Primary Research * Secondary
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