Table of Contents Acknowledgement Chapter 1 1. Introduction and Background to the study 1 - 2 2. Reasons to chosen the topic 2 - 3 3. Research Aims / Objectives 3 4. Importance of the study 4 5. Scope of the study 4 - 5 6. Limitation of the study 5 7. Structure of the study 6 Chapter 2 Literature Review 2.1 Introduction 7 - 9 2.2 What is Customer Service 9 - 10 2.3 What does customer care really mean
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Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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Web Page‚ About Our Company. McDonalds Webpage has a lot of information about the company including‚ quick facts‚ their mission and values‚ history about McDonalds‚ supply chain information‚ financial information‚ etc. McDonalds has more than 34‚000 restaurants worldwide‚ with 1.8 million employees‚ in 119 countries. I plan on using the information found on their web page for sharing a little about McDonalds history (B4)‚ and general information about McDonalds like their values‚ and market
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Discrimination and vulnerable groups McDonalds does not discriminate against the vulnerable groups. McDonalds give many working chance to the vulnerable groups in order to accept and help them to be the part of the society. Labor practices: McDonalds dose provide safety workplace to the employees. McDonalds should also give enough resting time to the employees to ensure they will not be too tired and not affect the employees’ health. Environment: McDonald practices to reduce‚ reuse and recycle
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Tesco Tesco plc is a global grocery and general merchandising retailer headquartered in Cheshunt‚ United Kingdom. It is the second-largest retailer in the world measured by profits. It has stores in 14 countries across Asia‚ Europe and North America and is the grocery market leader in the UK (where it has a market share of around 30%)‚ Malaysia and Thailand. Tesco’s mission statement is to create value for customers to earn their lifetime loyalty. Its aims and objectives are • To be a successful
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Tesco communicate with their customers through a variety of ways. Mobile communications is one of the ways in which Tesco communicate with their customers. This technology is brand new but it does not mean that it is not as important as other technologies that help big companies such as Tesco. Today’s mobile marketing applications such as ‘’Tesco club card app’ it helps customers keep us with their points that they’ve gained though shopping & it lets you know of the latest offers that the store
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Tesco Goes Global 1. Why did Tesco’s initial international expansion strategy focus on developing nations? There are valid reasons why Tesco decided to operate on developing countries as they planned to expand its business internationally despite its competencies in many aspects in terms of business operation and management right in its home market - in the United Kingdom . These reasons have been proven effective after many years of recorded successes in their performance in the international
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Tesco Mini-Case Study Question # 1 Tesco’s decided to expand into the highly competitive US market for the following reasons: • To fulfill one of the company’s strategic objective of growth by international expansion • In UK where they controlled in excess of 30% of the market further expansion had become increasingly limited. • The company as the world’s fourth largest retailer already had an international presence in Central and Central Europe and the Far East • The company undertook
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FOXTEL SWOT Analysis Introduction to Marketing Assessment 1 (10%) Spotlight – Foxtel (from required text): Read the case – Foxtel – from chapter 2 of the required text.As per the text book: “Use the information in this Spotlight and any other necessary research to develop a SWOT analysis for Foxtel” 2011 3/18/2011 The SWOT analysis is a method used by organisations as a marketing strategy to better understand and identify positive and negative factors effecting the business‚ in present and in
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STRATEGIC PLANNING COURSEWORK: LONGITUDINAL STRATEGIC DEVELOPMEN STUDY OF TESCO OLUKAYODE OMOSEBI MBA 8A A4032655 Contents Introduction 3 Past Strategies Deployed 3 Diversification 3 Acquisition 4 Extension of Service 4 Strategic Alliances 4 Creation of Sub-brands 5 In-Store Brands 5 International Expansion 6 Current Strategic Situation 7 SWOT Analysis 7 PESTEL Framework Analysis 10 Political Factors 10 Economic Factors. 10 Strategic Direction for Future 12
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