INTRODUCTION A Value Added Service (VAS) can be defined as: Any service provided by the service provider to promote its main service business (Wikipedia) Or Value added services is a term that is used to refer to service options that are complimentary to but also ancillary to a core service offering. (wiseGEEK) As Kotler as said: “Over time the augmented benefits become the expected benefits.” The same applies to Value added services‚ what a customer sees as a value added service today
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“The importance of an internal marketing orientation in social services” (International Journal of Nonprofit and Voluntary Sector Marketing‚ 14:285-295‚ 2009)‚ it’s a recent article with only three years‚ and many of the references that are used in this article are researchers well known in their field of work. Both of the two researchers have a PhD in Marketing from the University of South Florida and also both have already published several articles in various Marketing Journals. This article states
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company as they may face a penalty and/or loose customers. The Consumer Protection from Unfair Trading Regulations 2008 Some companies use misleading methods of advertisement and sales tactics to increase their sales of their products and/or services; therefore the law and rules for consumer protection from unfair trading regulations were implemented to stop companies from using misleading/unethical ways of advertisement. The law protects consumers from unfair trading practices‚ such as:
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Auditing‚ Attestation‚ and Assurance Services Paper Jane Johnson Contemporary Auditing I ACC/491 Auditing‚ Attestation‚ and Assurance Services Paper Introduction Auditing is a subset of attestation‚ which is a subset of assurance. These services‚ which are governed by several organizations‚ are unique in their own way. Because of the constantly changing role of the auditor‚ particularly since the Sarbanes-Oxley Act of 2002‚ different types of services have become necessary. In this paper
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Lisa Lucas Introduction to Human Services July 31‚ 2013 Almeada Case Study As Almeada case worker I would have a lot of emotions handling this case. The first emotion I would feel is sympathy. I think that what this family is going through is terrible and I would feel sorry for them. I would feel very determined. I would feel like I have to make a difference by helping this family any way I can. I think that I would also feel a little angry. I would feel angry to the fact that
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Services Marketing (OAM 105) Hint for your Comprehensive Exam Viva Q.1 a) Review each of the different ways in which services can be classified. How would explain the usefulness of each frameworks to managers? Services Classification: a) People processing (Example : eye care‚ beauty saloon‚ dentist‚ spa‚ tourism‚ transportation) b) Possession processing‚(post office /currier‚ laundry‚ ATM‚ home delivery of different services ) c) Mental stimulus processing (education ‚ news
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SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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of Coca Cola‚ the drink is aimed to attract customers aged 13- 19. Marketing mix -The marketing mix is commonly used marketing term. Its elements are basic‚ strategic components of a marketing plan. Which is mentioned as the four p’s‚ which include Price‚ place‚ product and promotion. More recently 3 more P’S have been added to the marketing mix which are people‚ process and physical evidence this is known as the extended marketing mix. Product- A product is anything that can be offered to a market
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P3 Market Research is the process of gathering‚ analysing and interpreting information about a market. You can be talking about a product or service to be offered for sale in that specific market and about the past‚ present and potential customers for the product or service. Market Research Includes: • Primary Research • Secondary Research • Quantitative Research • Qualitative Research • Uses of Market Research • Limitation of Market Research Primary research: This is where there is
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INTERNATIONAL JOURNAL OF MANAGEMENT AND MARKETING RESEARCH ♦ Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees
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