UPS in 2006 Customer Service and CRM Initiatives Case study Reference no 506-163-1 This case was written by Mridu Verma‚ under the direction of Kaushik Mukerjee‚ ICFAI Business School‚ Pune. It is intended to be used as the basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. The case was compiled from published sources. © 2006‚ ICFAI Business School‚ Pune. No part of this publication may be copied‚ stored‚ transmitted
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JOSEPH JURAN 1.0 BACKGROUND He is known for • Pareto principle • Need for wide spread training in quality • Project by Project ‚program by program approach to quality • Definition of quality as fitness for use Like many activities in any organization are planned‚ quality management should also be planned. Juran’s work envisioned that in an organization‚ quality management does not happen by accident but has to be planned. Like Deming‚ he believed that most quality problems in an organization
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Student Attendance Monitoring System with Short Messaging Services Statement of the Problem This study seeks to determine the process on Attendance Information Dissemination to guardians or parents and to design a computerized Student Attendance Monitoring System with Short Messaging Services. Specifically‚ it seeks to answer the following; 1. What are the problems encountered by the class adviser in the manual Attendance Information Dissemination of their students. 2. What are the problems encountered
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1. Introduction More and more companies have implemented quality management in their operations. According to isixsigma.com‚ many international organizations have implemented total quality management (TQM) such as Toyota Motor‚ Motorola‚ Ford Motor‚ and Philip semiconductor. TQM which is a strategy aimed at embedding awareness of quality in all organizational process (wikipedia) began in the 1950’s and it has become widely known in 1980’s. Also‚ Six Sigma was originated from Motorola in 1986. Its
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National initiative for anti-discriminatory practice Legislation promotes anti-discriminatory practice by making it unlawful to discriminate against particular social groupings also policies‚ procedures‚ conventions and/or regulations are implemented within health and social care settings to ensure the promotion of equality and anti-discriminatory practice. There are many different legislations such as: European convention on human rights and fundamental freedoms 1950 Sex discrimination act 1975
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Do you agree the plans by Starbucks to offer time-limited free Wi-Fi to customers? Do you think free Wi-Fi would be enough to instill that kind of loyalty? Based on the experience of the other coffee houses reported above‚ do you think free access was a critical factor in developing a loyal customer base? I’m think that free Wi-Fi would be enough to instill that kind of loyalty. McDonald’s
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| Nestlé: Sustainable Agriculture Initiative | | | Introduction Sustainability can be defined as the capacity to endure. Our world today‚ populated by nearly 7 billion people - number that will reach 9 billion by the year 2050 - is using more and more resources each day. Our main resource of energy‚ the oil‚ has already reached its climax‚ which mean that we will run out of it within 40 years; our forests are disappearing; our lands are degrading because of intensive farming.. All this
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Macau Polytechnic Institute School of Business Bachelor of Management MGMT3130-31121 Total Quality Management Group Project Project Member Alice Catherine Sicilia Bexin Content 1. Summary-----------------------------------------------------------------3 2. Introduction-------------------------------------------------------------3 3. Background of Stud
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PSC Officers A.Y. 2013-2014 Induction by Lawrence Estorque The induction of 2013-2014 new set of officers of the PATTS Student Council (PSC)‚ the PATTS College of Aeronautics official student government‚ was held last June 28‚ 2013 at the PATTS lobby. The oath-taking ceremony of the new batch of officers was witnessed by the chairpersons‚ department heads and some PATTSeans who believe that this new set of leaders will bring more development in PATTS and will always be there not only for fame
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Servant Leadership Initiatives Introduction As part of the responsibility of care the nurses and health practitioners have when in the course of their jobs‚ commitment to patient-centered care should be paramount. I believe that every facility‚ more so this one‚ should be actively involved in quality improvement initiatives that will be looking at ways to measure and improve patient outcomes. Quality improvement initiatives work for not only the improvement of the patients but also the nurses. A
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