LEARNING AND DEVELOPMENT Social Service Learning and Development division provides a range of learning and development opportunities which includes developing your competency and pursuing your interest by being a part of interest groups where you are able to learn from the peers and establish more bonds through such industry networks. Additionally‚ this division provides a series of talks and seminars conducted by both local and international in varied areas related to the sector. Recently‚ the learning
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1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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To: All Human Service Workers From: Date: Subject: Tarasoff vs. Regents of the University of California The ruling in the case of Tarasoff vs. Regents of the University of California‚ states we must alert those who may come into contact with danger. We have a duty to protect others and must follow the ethical codes if possible. Our ethical decision making must protect the client as well as others who may be in potential danger. Ethical Decision Making Human service professionals must
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Holocaust Denial The title of my piece sums up my entire article: Are You Serious? I mean honestly? Are you kidding? Don’t worry‚ reader‚ this isn’t to you. Unless you’re David Irving‚ of course. What’s that? You don’t know what I’m talking about? You don’t know that some people in this world actually believe the Holocaust never took place? Then welcome to the modern day‚ the 21st century‚ an age where even the most widely recognized event in human history can be‚ and ferociously is‚ questioned
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is the marketing impact of a well-designed service guarantee? A well-designed service guarantee can bring a positive marketing impact. Obviously‚ it can increase current customer’s satisfaction and build a long-term relationship with them. It also can attract new potential customers with a good name in the special field or industry. Evaluate the design of Accellion’s guarantee shown in Exhibit 1. How effective will it be in communicating service excellence to potential and current customers
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I was pleased to learn you were recruiting for the Bilingual Client Services Counselor position. Joining the Doorways family just a few months ago has been very fulfilling and has sparked my drive and interest to want to broaden the meaningful work I have been doing at Revive. I am dedicated and enjoy the rewarding work I am able to do in my current position as the Bilingual Victim Advocate and believe I can help continue to further help HomeStart families. Although I am relatively “new” to Doorways
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USAA.COM COMPANY INTRODUCTION United Services Automobile Association (USAA) provides a full range of highly competitive financial products and services to the military and their families. USAA was initially founded in 1922 by twenty-five United States military officers who decided to ensure each other’s vehicles. Since then it has grown and expanded into one of the leading financial services companies. USAA’s mission today is “to facilitate the financial security of its members‚ associates‚ and
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ATMs and so forth. The role of a custodian in such a case would be to: hold in safekeeping assets/securities such as stocks‚ bonds‚ commodities such as precious metals and currency (cash)‚ domestic and foreign arrange settlement of any purchases and sales and deliveries in/out of such securities and currency collect information on and income from such assets (dividends in the case of stocks/equities and coupons (interest payments) in the case of bonds) and administer related tax withholding documents
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Attacks on layer two of the OSI model Seven layers of OSI In 1977 a model called Open Systems Interconnection (OSI) was proposed‚ with the aim to establish an interoperability standard for different vendor products. This model defines several layers related to data transfer‚ from the lowest (physical) to the highest (application) layer. They have a strong dependence upon one another and headers are usually added when traversing from a lower layer to a higher one. The seven layers are: Layer 1 -
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the use of stolen credentials and indirect risk to institutions that conduct business on line through erosion of customer confidence. The damage caused by Phishing ranges from denial of access to e-mail to substantial financial loss. [pic] Fig 1.1 the simplified flow of information in a Phishing attack 1. A deceptive message is sent from the Phishers to the user. 2. A user provides confidential information to a Phishing server (normally after some interaction with the server)
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