present scenario‚ what do you think would be the future trends in customer relationship management in the aviation sector ? 11. Distinguish between CRM and e-CRM. Explain the process of implementation of e-CRM. 5591 B.B.A. ( Aviation‚ Tourism and Hospitality Management ) DEGREE EXAMINATION‚ 2010 ( SECOND YEAR ) ( PART - III ) ( PAPER - V ) 230. CUSTOMER RELATIONSHIP MANAGEMENT ( Including Lateral Entry ) December ] [ Time : 3 Hours Maximum : 100 Marks SECTION - A (10 ×2 = 20) Answer ALL questions
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The Basseri of Iran Eric Szabo Introduction to Cultural Anthropology 101 April 22‚ 2013 Instructor Dr Mario Tovar The Basseri of Iran Throughout different cultures there are many things that seem to be similar but at the same thing can be very different. For instance every culture has a concept of kinship‚ gender‚ beliefs and values as well as sociopolitical organizations which includes political organizations‚ social change and social organization. Even though all cultures have things like
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view on the hospitality industry‚ what kinds of businesses are involved in it and challenges it faces. To do so‚ it considers the views of different authors which are relative with hospitality industry. There is some data describing the importance of the Hospitality industry in the Scotland and worldwide and there is also some figure show the reputation of hospitality industry in the Scotland and tourist interest toward the Scotland. This essay explores most of the area in the hospitality industry‚
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For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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{draw:frame} {draw:frame} Bachelor of International Hospitality Management Essay 1500 words Due: Friday 28th August 2009‚ 12 noon By Cody Huxtable ID# 0791315 “How can developing skills in social and e*motional intelligence benefit you as a hospitality management practitioner?*” Social intelligence can be organised into two categories: ‘social awareness’ which describes what we sense about others‚ and ‘social facility’ which describes what we do with that awareness. Social
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be aware of those people who will make a good fit in the organization. Case Questions Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by: Gunter‚ the hospitality literature‚ and the consultant? Gunter displays a change manager as a coach to the new students who provide exceptional customer service at the resort. “In the coach image‚ the assumption is that change managers (or change consultants)
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Annotated Bibliography Article 1: Journal of Hospitality & Tourism Research – Wine Tourism in Champagne. Charters‚ S & Menival‚ D 2011‚ ‘Wine Tourism in Champagne’‚ Journal of Hospitality & Tourism Research‚ vol. 35‚ no. 1‚ pp. 102-118‚ viewed‚ 6th May 2013‚ <http://jht.sagepub.com/content/35/1/102.full.pdf+html>. The author of this article’s goal is to emphasis the understanding about wine and tourism in Champagne. Both of the authors chose to concentrate this study mainly
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------------------------------------------------- HND in Business Awarding Body: Edexcel Level: Qcf Level-5 Course Description This course is designed to equip students with the knowledge‚ understanding and skills required for success in current and future employment or for progression to an undergraduate degree. It aims to provide an educational foundation for a range of administrative and management careers in business‚ specialised studies directly relevant to individual vocations and professions
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Furthermore‚ she is a very understandable and patient professor. For this event would be successful‚ we also give a deeply appreciation for our Guest Speaker Ms. Maria Gina Zenaida Garcia for giving her time and sharing us her knowledge about hospitality careers. A special thanks also to my fellow classmates‚ schoolmates and friends for giving their time and effort. Lastly‚ we also give our gratitude to our dearest parents for providing us our needs in terms of financial support.
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CHAPTER I The Problem and Its Background Introduction Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge‚ skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical
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