for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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Unethical Behavior Unethical Behavior in the Work Place Caron XXXXXXXX MGM365-0804A-12 Phase 3 individual Project November 10‚ 2008 Unethical Behavior in the Work Place Business ethics is a vital element to the growth and success of any business. To be ethical means to have a system of moral principles. Ethics alone is a branch of philosophy dealing with values relating to human conduct‚ with respect to the rightness
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Abstract It would be convenient to start this research paper by stating that corruption is a challenge mainly for businesses in developing countries and that it is unrelated to the current affliction of the economy in the United States. It would also be convenient to claim corruption has declined in America as a result of awareness raising campaigns and the numerous anti-corruption laws. But none of those aforementioned statements would be true. Corruption is not the exception‚ but rather the rule
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Unethical Practices and Behavior in Accounting The Sarbanes-Oxley Act of 2002 (SOX) was created to prevent fraudulent financial activities‚ and to provide investors with more accurate financial resources on corporations. Under SOX‚ companies are held accountable if they fail to maintain the requirements that were set forth in the act. The act requires companies to maintain satisfactory internal control measures‚ provide responsible financial reports‚ disclose periodic reports‚ and establish rules
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discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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obligation to God. If this obligation out ranks the first then deontology would say that torture is not justified. Categorical imperative would not be followed by all people. There are people willing to commit torture‚ but would not want others committing torture. On the other hand‚ some people believe torture is wrong all around. They would follow categorical imperative. Rational egoism can justify torture. If someone’s family is endangered and the only way to save them is to torture a terrorist‚ then
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291 Effect of Unethical Behavior in Accounting When describing accounting‚ it can be defined‚ as a type of method used to provide information with regards to the financial position of a company or an organization. The information provided to investors is imperative because it provides the investor with valuable information that can lead to their determination as to whether they should decide to invest or not to invest in a specific organization. Consequently‚ because of unethical practices and
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“Should Businesses Go Green” Recently‚ environmental issues have converted into a major concern on a global scope leading to economic instabilities; these issues range from preservation and energy use‚ to deforestation and water shortage. (Videen‚ 2011) As a result‚ a phenomenon that has appeared over 20 years‚ “Green Movement”‚ has become a center of the discussion. (Fok‚ 2012) The term “Green” became popular in the context of describing the environmental conscious company‚ which is concerned
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CRM at Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling
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