Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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rbyadav1988@gmail.com Abstract This study focuses on the Consumer Perception of Retail outlets: A comparative study of Big bazaar and More mega store. With the help of consumer perception of retail outlets increase their sale and provide total customer satisfaction. These Retail Outlets increase the India as well as in all over the world The term consumer perception refers to the perception that consumers display in searching for purchasing‚ using‚ evaluating and disposing of products and services
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Why Do Businesses Fail? A common reason for business setbacks or even failure is market competition. A rise in a competitor’s market share is often synonymous with a loss for others. Such downturns occur for two main reasons. First‚ a new competitor with creative products‚ financial support and dynamic employees has a competitive advantage over others. Second‚ more established companies do nothing to change their strategies in response to the new competition. This essay will examine four examples
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is not legal or ethical for the malls to refuse to hire the elvettes because it will be illegal based on discrimination if they refuse to hire them. I understand that the mall is advertising the brand name of Santa Claus and the customers want Santa Claus. It is unethical for them to disregard the elvettes just because they are female because they are selling the image of Santa Claus and if they look like Santa Claus then they should be accepted by the malls otherwise‚ they could refuse. Santa acted
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fear is justified -- modifying the human genome to obtain a certain trait certainly has its risks. Obtaining a trait by modification of a gene may open up risks for new genetic diseases that we have not yet encountered‚ and the potential for loss of other traits and physical/mental deformity. It’s not that humanity is completely against genetic modification‚ but currently it is the moral standpoint of today’s generation that gene modification should be used for explicitly medicinal purposes -- and nothing
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[pic] Why Do Businesses Fail? Analyze the reasons and provide a case study of one or more companies that have failed or suffered serious setbacks before they recovered. Name: YAN Hong ID number: 100004456 Tutor: Mrs. Dawn Cremonese It is well known that the financial crisis which started in 2008 is a worldwide recession. Even the Lehman Brothers Holdings‚ which was a global firm with a high reputation‚ went bankrupt on September 15th‚ 2008. Lehman Brothers Holdings failed because it was unable
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A businesses success is determined by many factors‚ such as profits gained‚ customer satisfaction‚ employee satisfaction‚ and owner satisfaction. These successes are usually the output result of effective co-operation in the workplace. However‚ there is a certain barrier that hinders the process of good co-operation‚ they are known as “resistance to change.” There are two types of resistance in organizations‚ these are known as functional resistance and dysfunctional resistance. Functional resistance
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years. One of the latter definitions is Fuller’s (1999‚ p. 4): The process of planning‚ implementing‚ and controlling the development‚ pricing‚ promotion‚ and distribution of products in a manner that satisfies the following three criteria: (1) customer needs are met‚ (2) organizational goals are attained‚ and (3) the process is compatible with ecosystems. The first indication of consumer interest in green products came through Vandermerwe and Oliff‟s (1990) survey. This stated that more than
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Threats (SWOT) Analysis of Mccafe 10 Research Topic -Customer attitude towards McCafe 11 Problems from Research Finding 11 McCafe image issue 11 Too many inertia consumers 11 Customer Profile 12 Individual Consumer 12 Need Analysis for Mccafe’s Customer 12 Utilitarian needs VS Hedonic needs 13 Environmental influence in Decision Making 17 Recommendation 20 Objective 20 Marketing Positioning 21 Targeting Customer 22 Marketing Mix Strategies 23 Price 23
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Non-executive director is a member of the board of directors of a company who does not form part of the executive management team. He or she is not an employee of the company or affiliated with it in any other way. They are differentiated from inside directors‚ who are members of the board who also serve or previously served as executive managers of the company. refers to a member of the board of directors who is neither an employee of the company nor is in any manner engaged in the day-to-day
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