International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Unethical Credit Card Practices The ethics of credit card companies has to be in question. They are one of the few businesses that can change the rules on you and there is currently nothing you can do about. The credit industry is not your friend. They want to get you to borrow money from them and to keep you in debt for as long as possible. This way they have a constant flow of revenue through the interest payments‚ late charge fees and over the limit fees. They have many practices and charges
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Is it fair to deceive humans in an unethical psychological experiment in order to receive new information? This is a question that I believe needs to be asked when one thinks of the Milgram experiment‚ a psychological study set up in the U.S in 1965. American psychologist Stanley Milgram held an experiment in order to see how severely ordinary human beings could knowingly cause harm to another human. This idea came about when he studied the holocaust in Germany in WWII‚ and then in the Nuremberg
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Matthias Ruth Alternative treatments for HIV/AIDS Matthias Ruth is a doctor turned vitamin entrepreneur. He runs the Dr. Ruth Health Foundation and founded the Dr. Ruth Research Institute. He has been called “the most powerful crackpot on the Earth” due to the large amount of funds he has gotten from investors who can see the value of selling “vitamin pills” to cure the most serious of ailments. In the UK‚ his adverts claimed that “90 per cent of patients receiving chemotherapy for cancer die
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There are two main organizations that dedicate their company to protecting animals from wrongful treatment and abuse by the hands of humans. Those companies are‚ people for the ethical treatment of animals “PETA” and the American society for the prevention of cruelty to animals “ASPCA”. Peta’s main claim is that we are all animals and that we are all equal. They explain how people excuse their actions by stating that “Human beings have justified wars‚ slavery‚ sexual violence‚ and military conquests
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Right to refuse treatment 2 In SELL v. UNITED STATES‚ the question was whether the constitution allows forcibly medicating a mentally ill defendant so that he/she can be competent for trial for serious crimes that are non-violent. The constitution does allow this but under certain circumstances. Sell was found to be mentally incompetent to stand trial after examination by a magistrate the United States Medical Center for Federal Prisoners. Sell decided to challenge the decision made by the
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