Unit 1 Describe the different size businesses‚ local‚ national +international – with examples A business is an organization that trades goods and services to customers. However local business is a business that trades in its limited area e.g. the town. Local businesses vary in size as not all are the same some are big some are small. An example of local business is fisheries‚ engineers and newsagents. A national business is when it’s based in one country but can also ships all over the world
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IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness to their calls‚ which also affected their perception of the Otis brand. The quality of the answering services was inconsistent and also they had no direct stake in responding to the customers’ requests as fast as possible
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vaibhav v.- Social evils in Indian society have become a serious concern in the present day world. it is gradually affecting the roots of our culture and is blocking its rapid growth on the global chart.Unemployment‚ illiteracy‚ corruption‚ urbanization‚ gender discrimination‚ domestic violence‚ poverty‚ population explosion‚ and lust for money are all social evils prevailing in the country. Moreover‚ decline of values and decline of community has further shaken the society. vaibhv bh. -There are
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Contents Page Introduction..................................................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service
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society. Some people believe that scientists should be allowed to test new drugs‚ medicines‚ and treatments on animals‚ but this testing is completely uncalled for. Animal experimentation should be outlawed because it is unethical‚ unnecessary‚ and unreliable. Animal testing is unethical because animals have feelings‚ just like humans‚ but they are treated inhumanely in labs because there are not sufficient laws to control what can and cannot be done to animals used for experimentation. Research animals
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quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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Effect of Unethical Behavior Article Analysis Aylin Rodriguez ACC/291 Principle of Accounting II 01/14/2013 Glenn Purcell Effect of Unethical Behavior Article Analysis The Sarbanes Oxley Act was passed in 2002 as a result of plenty of corporate scandals. The purpose of this act was not only to defend investors and provide them with accurate and reliable information but also make companies and employees behave ethically and with integrity. After the law was passed the financial statement have
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to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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CORPORATE GOVERNANCE IN FAMILY BUSINESSES IN SERBIA PhD Katarina Djulic‚ Faculty of Economics‚ Finance and Administration‚ kdjulic@fefa.edu.rs MSc Tanja Kuzman‚ Faculty of Economics‚ Finance and Administration PhD Katarina Djulic is Assistant Professor at FEFA on subjects of Corporate Finance and Corporate Governance. She also works as Senior Consultant in KPMG Serbia. She worked as an Associate Operations Officer at the International Finance Corporation‚ World Bank Group‚ on the Corporate Governance
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