Service Marketing Assignment Service blueprint of a restaurant By: Abhishek Jain (876001) Service Blueprint: The service blueprint is a technique used for service innovation. The service blueprint consists of 5 components: 1. 2. 3. 4. 5. Customer Actions Onstage / Visible Contact Employee Actions Backstage / Invisible Contact Employee Actions Support Processes Physical Evidence 1. Customer Actions This component contains all of the steps that customers take as part of the service delivery process
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Project credits: Architect: Atelier Oslo Team: Nils Ole Bae Brandtzæg‚ Thomas Liu‚ Marius Mowe‚ Jonas Norsted‚ Juan Ruiz‚ Bosheng Gan‚ Sveinn Thorarinsson‚ Emmanuel Ferm Consultants: Estatikk AS v/ Sivilingeniør Ole Morten Braathen‚ Aps AS v/Kåre Wærnes‚ Moelven Limtre AS v/ Rolf Evensen‚ Concept design v/Fredrik Eng‚ Main conctractor: Byggmester Bård Bredesen Built into the steeply sloping shoreline of Lake Steinsfjorden‚ the stone bungalow has large glazed walls that face towards the
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Anorexia: Dying to be Thin by Kati McConville It was eight o’clock in the morning and it was time for Amy to wake up because she was going out to breakfast with her mother. This was something she hated doing. It wasn’t because she didn’t want to wake up early or she didn’t want to be with her mother‚ it was something much deeper than that. For the past three years Amy has been struggling with an eating disorder‚ an endless cycle of fasting‚ bingeing‚ purging‚ pretty much complete misery.
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Abstract African Americans have been forced to change‚ adapt‚ and conform their culture‚ traditions‚ customs‚ and beliefs since the days of slavery. One of the major ways African Americans adapted to the new culture‚ which they were forced into through slave trade‚ was by creating their own language commonly referred to as pidgin. Throughout this paper I will define pidgin‚ what transpired in the African Americans culture to cause this language‚ where one can still hear the language‚ and why a group
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many fields of forensic science that can benefit from additional research‚ fingerprint identification is probably the most deserving. Within recent years‚ many print examiners have been questioned in both professional and social situations as to whether fingerprint evidence should be considered scientific. This questioning caused latent print examiners to realize the pressing need for various types of ongoing research on the subject of fingerprints. Fingerprint patterns are formed on the fetus in
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It has been said that the media sells audiences to advertisers. Is advertising necessary to fund journalism? Discuss with reference to the debate in the media about the future of newspapers‚quality and independent journalism. An editing room is before everything‚ a profit-making business and like every other businesses‚ there has to be investment‚ expenses‚ funding and revenue. Today’s most major revenue for newspapers is achieved through advertising. It does then‚ right from the start‚ appear clear
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The Dying Sun Q1. How is it that a star seldom finds another star near it? Ans. There are countless stars wandering in space. They are so big that millions of earths can be packed inside them. But the space around them is so huge that a star is like a lonely ship in an ocean. Therefore‚ a star seldom finds another star near it. Q2. What happened‚ when according to Sir James Jeans‚ a wandering star‚ wandering through space‚ came near the sun? Ans. When a wandering star came near the sun‚ it raised
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Oracle Corporation was founded in Jun 1977 by Larry Ellison‚ Bob Miner‚ Ed Oates. Over the years‚ it has risen to become almost indisputable leader of the Relational Database Management System (RDBMS) market with 44% (Source: IDC 2009) – at least‚ for now‚ though‚ no one is sure how long that numero uno position will last. There were heady days of 1996-2008 or so when Oracle ruled the world of RDBMS. It was unchallenged crown king that could do no wrong. Hundreds of thousands of Database engineers
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Commercial Print‚ an Industry in Decline Robert Ehnat Business 110 The commercial printing industry‚ once the dominant communication medium of the United States has been changing constantly for the last 65 years. Since the end of the Second World War‚ the commercial printing industry has lost market share for a number of reasons. Unimagined technological advances brought continuous innovations‚ new media challenges‚ a changing culture and increased domestic and foreign competition. The result
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paper proposal is representations of sexuality in media‚ specifically representations of women in print magazines. There is a great deal of previous research in this area because women’s magazines have been “crafting images of women that transformed American culture” for almost 200 years (Endres 434). In The Journal of Advertising‚ Steven M. Kates discusses why the way women are represented in print advertisements is problematic‚ namely because it “does not incorporate the notion that texts invite
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