Peter C. Verhoef Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development Scholars have questioned the effectiveness of several customer relationship management strategies. The author investigates the differential effects of customer relationship perceptions and relationship marketing instruments on customer retention and customer share development over time. Customer relationship perceptions are considered evaluations of relationship
Premium Marketing Customer relationship management
Sony’s new strategy to beat Samsung so samsung should bring some innovations to maintain no.1 position TOKYO: Sony Corp.‚ struggling to return its television business to profit‚ may pass Samsung Electronics Co. this year as the top seller of flat-screen TVs in India‚ the fastest-growing major market‚ researcher DisplaySearch said. In a shift from an earlier strategy that focused on India’s wealthiest shoppers‚ Sony has gained market share by offering cheaper models and expanding its distribution
Premium South Korea Advertising Samsung Group
Customer Based Brand Equity Model (CBBE) The CBBE model approaches brand equity from the perspective of the customer – whether customer is an individual or an organization. The CBBE model provides a unique point of view as to what brand equity is and how it should best be built‚ measured and managed. The power of a brand lies in what customers have learned‚ felt‚ seen and heard about the brand as a result of their experiences over time. The big challenge for marketers is to ensure that
Premium Brand
Samsung: Just the Beginning... SEPTEMBER 2012 Winning the scale wars on all fronts — handsets‚ TVs‚ semis‚ display — and taking no prisoners Samsung Electronics remains the "Jewel of the Samsung Empire" and its long-term success is well aligned with the owner-founder Lee family — Corporate governance concerns are therefore overdone; we see three engines driving 161% EPS growth in ’11- ’14: Handsets‚ Semis & Display The smartphone market is bifurcating into premium and low end‚ with Samsung
Premium Samsung Group Lee Kun-hee Samsung Electronics
A systematic research review (SRR) is a research method that uses similar studies to answer a specific clinical question. The process is tedious and thorough using comprehensive search strategies to find an unbiased summary of research (O’Mathuna and Fineout-Overholt‚ 2015). The purpose of this paper is to critique a SRR related to patient participation in patient safety. First‚ this paper will describe the relevance of the research problem. Second‚ a critique of the rigor of the study‚ the level
Premium Health care provider Patient Health care
Originally called reciprocal inhibition‚ systematic desensitization works on the premise that the original fears are learned and therefore can be unlearned. This process was originally developed by Joseph Wolpe. And although his assumptions about the role of sympathetic and parasympathetic nervous system in this process proved to be wrong‚ his systematic desensitization program when practically applied has been proven to be highly affective and has become the leading treatment for phobias and anxiety
Premium Phobia Fear
Customer-Based Brand Equity Model (CBBE) CBBE act as a bridge to add value on a product endowed to a product as a result of past investments in the marketing of a brand. It is also provide provides direction and focus to future marketing activities. CBBE model designed to assist management in brand building efforts. According to the model‚ building a strong brand involves four steps: establish brand identity‚ create brand meaning‚ positive‚ eliciting accessible brand responses‚ and building brand
Premium Brand Brand management
SUSTAINABLE ENTERPRISE MONITORING SYSTEM SAMSUNG ELECTRONICS (Samsung SDI) TABLE OF CONTENTS 1. Introduction to monitoring systems ............................................................................... 3 1.1 Dimensions ...................................................................................................................3 1.2 Indicators .....................................................................................................................
Premium Sustainability Sustainable development
REPORT ON USERS OF SAMSUNG CELL PHONES IN NITTE Submitted by: Sahana Hegde Sahana Shetty Salian Kavitha Shankar Samarth Shetty Sandesh Shetty K Sandesh Tendulkar I MBA – „C‟ Submitted to: Dr. Sudhir. M Associate Professor JUSTICE K S HEGDE INSTITUTE OF MANAGEMENT NITTE 30/5/2013 DECLARATION We hereby declare that this Research report titled “Users of Samsung cell phones in Nitte” has been prepared by us during May 2013 under the valuable guidance & supervision of Prof
Premium Mobile phone
Chapter 3: Product Design and Process Selection Answers to Assigned Discussion Questions in Textbook 1. Define product design and explain its relationship to business strategy. Product design is the process of determining all the features and characteristics of a product or service. The design of the product or service must match the business strategy in order for the company to be successful. For example‚ if we create a product with numerous features‚ it would probably be more expensive
Premium Vertical integration Design