Fernando‚ Jean Andrea V. MGT141-AY01 Abusive Customers Cause Emotions to Run High 1. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? Emotional labor‚ as defined from the book‚ is an employee’s expression of organizationally desired emotions during interpersonal transactions at work. In a workplace like a customer-service call center‚ interactions between customers and agents are done through phones. Agents are ordered to show positive
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Raymond’s Run‚ a short story by Toni Cade Bambara‚ was an anticlimactic story that I strongly disliked. It was introduced to me in ways that were completely irrelevant to the plot of the story‚ its title was very misleading‚ and the plot was childish and disappointing. Firstly‚ I was introduced to Raymond’s Run with three words: runner‚ disability‚ and responsibility. After reading the story‚ I saw that these three words made me believe that the story would be about a boy‚ Raymond‚ who had a disability
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Time for an End Run? November 29‚ 2014 Scotia Assurance‚ a 150-year old UK insurance company‚ is ending a bad year as the company is being investigated for a securities fraud scandal. The CEO and his chosen successor‚ the CFO‚ have been forced to resign. Arlyn James‚ the head of human resources‚ would like to take the opportunity to improve the current situation and recommends some changes to the company. Arlyn shares her suggestions with the chairman of the board but he does not
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"As Long as Grass Grows and Water Runs" is an article written by Howard Zinn. I found the article from "A People’s History of the United States". Howard Zinn claims to show a series of controversial facts about the Revolutionary war and Indian removal. Howard Zinn states the main historical facts of the early 1820’s and all 120‚000 Indians that lived east of the Mississippi. Jackson was a land speculator‚ merchant‚ slave trader‚ and the most aggressive enemy of the Indians in the early American
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Day 1 Warmup run 10:00 / stretch Pullups 2‚4‚6‚8‚10 - stretch legs to prep for run in between sets. Repeat 4 times Run 1 mile Pullups - max Situps 50 Swim PT: Repeat 5 times Swim 100m timed Rest with 50 abs of choice (if no pool - replace with 100m running sprints or 2 min fast bike) Day 2 Run 1 mile/stretch Special USNA Summer Seminar Workout this AM Pushups: 5‚10‚15‚20‚25‚ 30‚35‚40‚45‚50 In between each pushup set above do: Squats 10-20 Situps 20-40 flutterkicks 20-25 Once done do one extra
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The theme of “Raymond’s Run” and “All-American Slurp” can both be related because the main characters are both being held back from what their desires are. The main character of “Raymond’s Run‚” Squeaky‚ is held back from obtaining her goal which is friendship. She struggles to get friends because of her arrogant proclivity‚ mostly from instances that occur with her older brother‚ Raymond. This is also the same for the Lin girl‚ from the story “All-American Slurp” because she finds difficulty adapting
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Although though the Civil War had started at Fort Sumter on April 12‚ 1861. It had really started at the battle of Bull Run. The Battle of Bull Run was fought in Virginia just a few miles from Washington D.C.‚ on July 21‚ 1861. The commander of the Union was General George McDowell‚ and for the Confederates General Joseph E. Johnston. The Union had a goal to accomplish‚ they wanted to open up a path to Richmond‚ the Confederate capital‚ and end the war quickly. The Union had 28‚450 men while the
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M/J13 Paper 21 With the help of diagrams‚ analyze the factors that will lead to an increase in aggregate demand in an economy‚ and discuss whether this increase is more likely to have an impact on inflation or unemployment in that economy. [12] Aggregate demand is the total spending on an economy’s goods and services at different price levels in a given time period. It consists of 4 components which are consumption‚ investment‚ government spending and net exports. When curve for aggregate demand
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Sandlin History 240-A0Z1 November 14‚ 2014 “The Thread That Runs So True‚ A Brief Summary” The history books about Kentucky talk about the conditions of teaching in the state in early times. However it really doesn’t give a clear picture the way the autobiography by Jesse Stuart does in “The Thread That Runs So True”. The history books tells give obscure descriptions of the conditions of the educational system. They tell how the schools were run. Stuart goes further into detail of how it was in Greenup
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they defines us. Most of us go through a huge variety throughout the day‚ from feeling disappointed to feeling like you’re the most joyful person on Earth. The first thing that comes to mind when you are thinking about emotions is the story “Raymond Run” by Toni Cade Bambara and the fighter‚ tough minded-girl‚ and sassy main character‚ Hazel Elizabeth Deborah Parker (Squeaky). Every single day of the week she has to mind her mentally challenged brother‚ Raymond‚ and then gets her rest and stress relief
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